Saint-Gobain Quality Resident in Mexico
At Saint-Gobain we design, manufacture and distribute materials which are key ingredients in the wellbeing of each of us and the future of all. Join our innovative, passionate and entrepreneurial community to improve the world of tomorrow with us.
Saint-Gobain, SEKURIT has been a leading manufacturer of car glazing for over 80 years. As part of the Saint-Gobain Group, we have access to more than 300 years of experience and know-how. We provide high added-value products and services on three markets:
automotive glass originally installed by automakers (OEM)
automotive glass replacement (aftermarket) Autover website
glass for transport vehicles (buses, lorries, aeronautics) Transport division
With today’s glazing technology, the car has become a living space. That is what fascinates us: we want to optimize your view. Innovations are part of our strategy and the key of our success: one out of two European cars is equipped with automotive glazing from Saint-Gobain Sekurit. For drivers and their passengers, this simply means an optimum driving experience with greater comfort, safety and security.
Provide care and service to customers, in their facilities, to achieve the satisfaction expected by them (faults, returns or complaints andInventory problems), giving feedback to the SG Plant on the main quality issues reported by the customer, as well asconducting audits in our product to detect problems that may generate some claim. Follow-up on internal stocksof material to prevent any problem broke down and thus be representative of Saint-Gobain in the customer's plant.
Quantify and identify material rejected on the customer assembly line to give constant feedback to SG plants.
Support the customer production line coordinators, for any questions or doubts regarding our products.
Provide an adequate customer service, within its facilities, before any type of necessity or claim that is presented to achieve your complete satisfaction.
Carries out immediate containment actions in case of any customer complaint throughout the supply chain within its reach. (Warehouses and customer's plant)
Analyze the service or quality problems on Customer Plant to identify the root cause to implement the contention and preventives actions
Control and validate rejections occurred, at customer plant, to analyze the fault and verify versus specification.
Support and identify any needs that affect the company regardless of which department.
Check that the stocks in the client's plant are adequate to avoid stop line.
Ensures and monitors, in conjunction with the Q-KAM, compliance with the budget on External Quality Costs (R3225), linked to claims, material returns and external Firewall (sorting company).
Monitoring Engineering Changes (Drawings & Specifications)
Monitoring the Effectiveness of Corrective Actions in conjunction with Q-KAM.
Bacherlors Degreen in Industrial, Mechanical, Electromechanical Engineering or related fields
Experience in personnel management
More than 2 years of related experience in automotive business
Standards of the Automotive Industry (TL 957, GMCC, etc.)
Quality Management Standards (ISO900, ISO / TS16949, etc.)
Defect and tolerance tables, glass handling, 5's and EHS
Problem Solving (8D's)
Core Tools (P-FMEA, Control Plan, SPC, MSA & PPAP)
Preventive and corrective actions
Experience on operating with formal quality systems
Experience on a World Class Manufacturing programmed
Intermediate PC skills
Excellent communication skills
The ideal candidate will posses the following competencies: Result oriented, customer focused, has initiative, vision & strategy, innovation, change management, has team leadership & people development skills, good listener, clear communication skills, openness & awareness of differences, teamwork, networking
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.