Citi Infra Intmd Tech Analyst in Mexico

  • Primary Location: Mexico

  • Education: Other

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18011604

Description

Infra Intmd Tech Analyst

Job Purpose:

The ICG Infrastructure Service Delivery Analyst assures the proper handling of the business needs from CTI’s perspective. Is in charge of managing the demand of the assigned portfolio, forecasting and performing an end to end supervision of each service CTI delivers to its clients.

Job Background/context:

CTI Mexico is responsible to provide first in class infrastructure services and support for Mexico Business Lines and approximate of 50,000 CTI Customers (Including GCB, ICG and Enterprise O&T).

CTI Mexico Service Delivery is responsible to handle infrastructure requirements (Demand) of the businesses and technology teams, to provide Financial Transparency and Service Delivery to the 3 main sectors: GCB, ICG and CTI/CTO.

Key Responsibilities:

  • Handle and manage the demand of the ICG/CTO assigned portfolio, reviewing it periodically and communicating it to the ICG & CTO ISD Head, guaranteeing the latest version of the Book of Work is aligned to the business needs, budget and priorities.

  • Single Point of Contact acting as the ICG Service Manager / Account Manager across the end to end service including, Infrastructure Project deliverables, Infrastructure delivery status, Financial Allocations, Application and Infrastructure stability.

  • Working with CTI production and operation teams ensure ICG business have visibility into the state of the estate, and are adopting, technology strategy.

  • Leveraging client feedback, identify and drive measurable continuous improvements across every step of the end to end Service (process, people and tools) made transparent through quality reporting and communication excellence to the right stakeholders.

  • Interact with Technology leaders to implement strategies based on business needs.

  • Service Monitoring in order to assure CTI is providing best in class services to our ICG/CTO Clients.

  • Elaborate High Level Bill of Materials.

Development Value:

  • Demand management allows better planning and control, resulting in efficiency.

  • Financial forecasting facilitates savings identification for the Head and allows budget control (plan vs spend)

Serving as focal point and primary contact to the Technology team facilitates the managing of the technology initiatives

Qualifications

Qualifications:

  • B.S. /B.A. in Technology, Electronics, Systems, etc. (desirable), but experience is more relevant than formal qualifications

  • Capable of maintaining business and technical conversations in English

  • 1-3 years of experience in Projects/Technology/Infrastructure management

Project Management knowledge is a plus

Knowledge/Experience:

  • Technology Management (specifically technology infrastructure)

  • Working in a process-driven environment

  • Interacting with a demanding customer base.

  • Forecasting and Planning experience

Project and requirement management

Skills:

  • Proactive

  • Leadership skills

  • Communication skills, both written and spoken

  • Presentation skills

  • Work in a multicultural environment working with teams with diverse skills, across the globe

  • To be able to interact with various levels within the organization on a technical and business context

  • Problem solving skills

  • Analytical

  • Working under high pressure

  • Collaborative (team work)

Qualifications:

  • B.S. /B.A. in Technology, Electronics, Systems, etc. (desirable), but experience is more relevant than formal qualifications

  • Capable of maintaining business and technical conversations in English

  • 1-3 years of experience in Projects/Technology/Infrastructure management

Project Management knowledge is a plus

Competencies

  • Communicative skills

  • Results oriented

  • Leadership skills

  • Negotiation across the organizations, vertically and horizontally

  • Planning

  • Basic Financial knowledge