Citi Credit & Portfolio Group Mgr / Collections in Mexico

  • Primary Location: Mexico,Distrito Federal

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 50 % of the Time

  • Job ID: 18005432


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Business Overview

Citi’s Global Consumer Bank is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.

Citi’s Global Consumer Bank has a unique opportunity to leverage its global consumer relationships, state of the art technology and a leading consumer banking position to serve content and deliver true customer value in a targeted and impactful way. Citi is optimizing the business relationship structure to realize a fully integrated global delivery model with technology at its core, where sales, marketing content and product all work in concert to deliver on the cross platform goals of the company to deliver a remarkable customer experience.


This role is responsible for the management and development of the Collections Policy across Mexican markets. The position is focused on strategies' development to optimize the profit generated by customers in default through balancing the expected credit losses, expenses of carry out the collections process and the channels of customer interaction by making intensive use of analytics, scoring models, statistical analysis and testing and control.

Among main responsibilities are Development and Management of Collections Policy, Data Analysis, Development of Statistical Segmentations, Written off portfolio Valuations and Sales, payment driver’s analysis, Testing plan, FIPS, OREOs strategy management, policy execution oversight, etc.

This individual must engage with multiple layers and functional areas of the organization and must be able to ideate and insure execution of collections policies that optimize EBIT by using efficiently the collections resources to mitigate the Net Credit Losses of the of the consumer bank. Candidate must have effective working partnership with collections operation to insure adequate execution of collections policy as well as coordinated effort to adapt collections policies to the different growth/stress scenarios presented by any given portfolio.

The ideal candidate has to apply statistical knowledge and experience in reviewing models and segmentation analysis as part of Risk strategy development. Strong understanding of the financial model for Consumer loans is also required.


Education LevelDegree in business, economics, statistics and or related disciplines.

Master degree preferred

Experience- Minimum of 10 years’ experience in Collections and/or Risk management for Consumer loans including Strategy development

  • Experience working in the Collections Operations is a plus

-This role requires strong analytical skills, very good follow-through on problem resolution including the ability to extract and synthesize data, determine trends and make recommendations based on facts and data

Qualifications and behavioursBe Adaptable: Remains calm and optimistic under pressure and adapts well to unexpected situations; comfortable dealing with uncertainty; solicits & embraces feedback from others to improve

Boldness/Courage: Not afraid to make quick decisions with limited info, sets direction and priorities without fear; has the guts to make difficult decisions; takes initiative and publicly

Curious: Acts with curiosity and takes the initiative to identify problems, offer creative solutions and resolve issues. Willing to take calculated risks, challenges traditional approaches, asks questions; demonstrates an appetite to learn new things

Collaborator: Strong partnering skills with others including fellow team members, peers, key stake holders; inclusive, values diverse perspectives; builds relationships & connects ideas across silos. Ability to inspire trust, influence others, promote collaboration and motivate

Determination: Achievement oriented; optimistic about what can be; persistent, resilient to setbacks/ failures; seeks fast-paced environment; a strong bias for action. Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results

Demonstrates strong ethics and integrity

This candidate will need to effectively communicate with many levels of senior management throughout the credit and business organization

The person must also have necessary abilities to integrate businesses needs with systems capabilities to achieve Citibanamex goals.

Candidates must have highly effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining independent views.

This candidate must be capable of indirect and direct management of processes and people with the ability to complete complex projects across a matrixes organization

Influencing skills are critical for the individual to be successful in this role

This candidate will possess people management, strong project management, interpersonal, organizational and communication skills (written and verbal)

Must be a team player, very self-motivated with high energy, and able to manage and prioritize workload with minimal supervision

Builds a culture that is agile and capable of quickly responding to changes in the environment

Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy

Successful Candidate should demonstrate the following behaviors

• Develops our People: Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage

• Drives Value for Clients: Acts as a trusted partner to clients by delivering superior advice, products and services

• Works as a Partner: Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients

• Champions Progress: Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy

• Lives our Values: Ensures systematically responsible outcomes while driving performance and balancing short and long term risks

• Delivers Results: Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results

PC skills, technological proficiency and systems knowledge or other required qualifications- Strong analytical, project management and communications skills (written and verbal).

  • Knowledge of CACS and UIP Dialer.

ScheduleLunes a Viernes