Johnson Controls Collections Specialist- Join Our Growing Finance Team! in Nuevo León, Mexico

Essential Job Responsibilities:

In your role as a Collections Specialist you will be responsible for activities related to a broad cross section of Johnson Controls customer portfolios. You will manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints. You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application.

During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.

You will be expected to analyze aging debt reports and initiate calls to, as well as receiving calls from, customers. With a strong analytical approach, you will support the business by understanding customer complaints, assist with the research of cases to resolve billing and commercial customer service issues on accounts and support actions to prevent delinquent payment .


Position Requirements:

  • Fluent in English, strong verbal and written communication skills

  • 1 - 4 Years in combination of collections, customer service, inside sales, AP or related experience.

  • To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including

    o Ability to utilize basic formulas

    o Utilize Pivot Tables and V-Lookups

  • Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines

  • Ability to perform moderately complex account reconciliation preferred

    o Experience pulling and analyzing data from ERP and other systems

    o Demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers

  • Solid self-management

  • Team player with pro-active approach and problem solving personality

  • Innovative and constantly looking for opportunities to improve

  • Experience of working in Shared Service Centre/Retained/Outsourced environment an advantage


Job: *Finance & Accounting

Organization: *Corporate

Title: Collections Specialist- Join Our Growing Finance Team!

Location: MX-Nuevo León-San Pedro Garza Garcia

Requisition ID: 151214