General Electric Mytech Lounge Specialist in Monterrey, Mexico
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Provides Client PC Break/Fix Support to the Global Operations Monterrey Center focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues.
Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity. Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
Onsite hands and eyes support for other IT teams.
Ensure all business policies and standards related to client services and IT security and compliance are being met.
Perform all other duties as specified by leadership team.
Drive and deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.
Establish working relationships with customers.
Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
Communicate, orally and in writing, technical information to audiences at all levels of the organization.
Be a participative member of various teams.
Technical Degree in Computer Science, Information Management or other technical / IT field OR (a Minimum 1 years of relevant IT work experience).
Minimum 1 years of experience with client (PC) technologies and support services.
Windows 7 and 10
Skype Meeting and Skype Broadcast
AV Cisco Telepresence equipment
Experience in mission critical IT operations support environments
Ability to effectively interface with all levels of the organization and external customers
Experience working in a global organization
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Strong listening skills
Ability to develop and follow procedures
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Excellent written and oral communication skills
Strong interpersonal and leadership skills
Strong team player – collaborates well with others to solve problems and actively incorporates
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
Locations: Mexico; Monterrey