eBay Fulfillment Solutions Manager LATAM in Mexico City, Mexico

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POSITION: Fulfillment Solutions Manager LatAm, MX

Location: Mexico City, MX

ORGANIZATION: StubHub, www.stubhub.com at http://www.stubhub.com/ (an eBay company NASDAQ: EBAY)

StubHub’s purpose is to connect people to inspiring event experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit StubHub.com at http://www.stubhub.com/ or follow @StubHub on Twitter at https://twitter.com/stubhub , Facebook at https://www.facebook.com/Stubhub and Instagram or YouTube.com/StubHub.


StubHub One – We act as one team in pursuit of connecting people through inspiring event experiences.

At StubHub, we are:

Driven – We strive for excellence – constantly improving our game

Courageous – We are bold & not afraid to challenge the status quo

Inventive – We see what others don’t & pioneer new paths

Richly Diverse – We recognize & respect everyone as a unique individual

Brand – We experience the world through StubHub


As a Fulfillment Solutions Manager LATAM it's expected to manage the region in aim of ensuring that customers’ orders are fulfilled in a timely, satisfactory and cost-efficient manner. You will be reporting directly to the Head of Field Operations International, as a part of the Fulfilment Team International.


The job will be based in Mexico City (MX).


  • Business Rules Ownership, Set Up & Control: trying to maximize the sales period

  • Finance: Liaison with Finance (payment request, payment tracking, financial problemshooting and financial incidence management and follow-up)

  • Efficiency: Always looking for new ways of optimizing both finance and operational tasks.

  • Cost Control and Tracking.

  • Process Control and Tracking.

  • Updated about new logistics trends and new fulfilment methods.

  • Main Stakeholder for all logistics suppliers in the region.

  • Internal Point of Contact for Customer Service to solve inquiries and doubts about processes and updating training materials for them.

  • Supplier Performance Monitoring & Tracking.

  • Fulfillment Aligment with other departments.

  • Represent the Fulfillment Team across the region.


  • Degree in Engineering, Business Administration or similar.

  • 4+ year experience in Logistics Environment, ideally as a Regional Manager for LATAM.

  • Really deep understanding of Fulfillment and Logistic Landscape in LATAM

  • Proficiency in Excel and Powerpoint

  • Very Strong analytical skills.

  • SQL + iLog IBM Decission Center knowdlege or similar is required.

  • SAP Skills is a plus.

  • Proven ability to drive efficiency in cost-efficiency and processes across multiple operational units is a must.

  • Excellent Problem Solving and Decision Making Skills

  • Ability to develop strong professional relationships and to influence peers, managers, business unit leaders and other teams.

  • Strong Negotiation Skills

  • Hands-On Attitude

  • Willingness to travel across the Region.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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