Hewlett Packard Enterprise Company Customer Operations Specialist - Early Career in Mexico City, Mexico

Customer Operations Specialist - Early Career

Job Description:

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work. HPE Financial Services are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customers’ business goals.Customer Operations Specialist

This customer delivery position will manage and execute all the tasks required for the solution fulfillment for standard, partner connection, programmatic accounts supported by the Solution Design. The Customer Operations Specialist (COS) requires a solid understanding of the Customer Solution for Programmatic Accounts and will be responsible for the programmatic document process, partnering with Sales and the Customer Relationship Manager and engaging credit, CAS or CRM as needed. The COS follows established guidelines and policies and provides input for process improvements, escalating to the Customer Relationship Manager any changes required to the existing Solution Design.


  • Responsible for programmatic document process.

  • Manage and execute all the task required for the solution fulfillment for standard, partner connection, programmatic accounts supported by a Solution Design.

  • Solid understanding of Customer Solution for standard, programmatic accounts.

  • Escalate to Customer Relationship Manager any changes required to the existing Solution Design.

  • Can apply subject matter knowledge and expertise to solve common business issues. Provide input for process improvements.

  • COS will play an important role in managing the Sales forecast for programmatic accounts. Timely updating volume forecast for programmatic accounts.

  • Funding and booking Schedule of Authority (SOA).

  • Manage and execute all the tasks required for the delivery of standard, programmatic solutions.

  • Compliance with established guidelines and policies. Can evaluate unique circumstances and make recommendations.

  • Knowledge of systems and tools to manage all tasks.

  • Monitor Supplier Payments and Volume Targets.

  • Communication with partners, customers, colleagues as required.

  • Partner with Sales and Customer Relationship Manager.

  • Liaise with reseller directly or via PRM/CRM based on Language requirements.

  • Local language an advantage for interaction with customers.

  • Support total customer experience.

  • Support team and supporting roles as needed Team.

  • Communicate and escalate to team members with any issues.

  • Collaborate and engage with CRM providing valuable input for customer projects/solutions.


  • Effective organization, time management, prioritization, follow-up and execution skills.

  • Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole.

  • Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word).

  • Proven ability to multitask; attention to detail.

  • Excellent communication skills (e.g. written, verbal).

  • Mastery in English. Portuguese is a plus.

  • Ability to work as proactive member of a team, as well as independently.


  • University business or accounting degree or equivalent experience.

  • Typically 2-4 years’ experience in a business related function, preferably financial services or accounting.



Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Please click here: Equal Employment Opportunity.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement


Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.