MasterCard Associate Analyst, Technology Account Management in Mexico City, Mexico
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Associate Analyst, Technology Account Management
Customer Delivery focuses in ensuring that MasterCard fulfills its delivery promise by promoting timely and efficient execution of key projects.
Researches basic problem requests and responds to inquiries on products and tools for internal and customers
Helps identify business opportunities through understanding of the customers technology infrastructure and improvement in their operational metrics
Contributes with Project Management activities to delivery initiatives
Partners with Account Managers and Product development areas
Contributes to the delivery of integrated solutions that address customer needs
Analyzes data from product delivery projects and reports on performance relative to success metrics
Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
May produce presentation materials, analytics and reports for customer or internal communications
Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks
All About You
Business experience or educational background in in industries such as financial services, consumer products, consulting, marketing, technology, or communications
Demonstrated ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines
Demonstrates a some knowledge of MasterCards systems and operations
Demonstrates some knowledge of customers systems and the overall technology in the ecosystem in Banking industry and electronic processing
Ability to communicate with different functional areas
Works successfully and cooperatively in a team atmosphere
Uses insights drawn from data analytics to add value to a Customer servicing team
Equal Opportunity Employer
Requisition ID: R-62982