Honeywell Application Support Engineer in Mexico City, Mexico
Application Support Engineer
Driving Infinite Possibilities Within A Diversified, Global Organization
As a Application Support Engineer, Movilizer Solutions (Platform) you will provide reliable technical assistance to internal and external customers. You will provide professional coverage for the Workflow Solutions Technical Support Center. You will focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will troubleshoot problems at a deep analysis level, including some at code level, and work toward the appropriate solution to address customer needs. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. Exceptional performance in this role has a history of career advancement opportunities within technical support, services, or other departments within Honeywell.
Be part of a team that is solving complex technical problems for the customer Global support environment, including participating in on call rotations
Drive timely responses to customer demands by supporting the coordinating efforts of different teams
Build business acumen while learning to address customer's technical needs
50 Investigate and Resolve Technical Issues
30 Facilitate issue identification and analysis
10 Develop and share knowledge
10 Test products & software
YOU MUST HAVE
• High School Diploma/GED
• English proficiency (85%-95% English Level) Fluent
•Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field
• Hands-on experience in programming or scripting (Phyton, Groovy)
• Knowledge of both client and server operating systems (Android, iOS, Windows Server 2003 / 2008, Windows XP / 7, Linux)
Understanding of networking fundamentals and protocols and familiarity with wireless networking
Understanding of Web Services and XML
• Understanding of distributed systems, SAAS, cloud computing
• Experience and knowledge of the Movilizer solution
• Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Nonexempt Honeywell Technology Solutions
- Continued Professional Development
- Relocation Provided
- Job ID: HRD23371
- Category: Customer/Product Support
- Location: Av. Eje 5 Norte number 990, Mexico City, CDMX 02230 MEX
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
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