AstraZeneca Pharmaceuticals LP Service Management Analyst in Guadalajara, Mexico

AstraZeneca is one of the world’s most exciting bio-pharmaceutical companies. From scientists to sales, lab techs to legal, we’re on a mission to turn ideas into life-changing medicines that improve patients’ lives and benefit society. We are active in over 100 countries and we employ over 59,000 people. We are an innovation-driven biopharmaceutical with over 60 years of experience.

AZ Global Technology Center Guadalajara

The AstraZeneca GTC in GDL, is a vibrant, high-energy facility, fully equipped to support our business with 400 IT professionals. We continuously improve our IT environment by innovating for competitive advantage. We are fully committed to redefine and provide support to enterprise-wide IT solution platforms, infrastructure and services.

Role and Responsibilities

  • As an Application Service Management Analyst, will be responsible to support Senior Service manager for end to end Service Delivery for identified SAP applications.

  • Accountable for ensuring business functions are aptly supported by SAP systems along pre-agreed SLAs and parameters

  • Should be able to envisage opportunities for business value addition and get it implemented in a diverse SAP and Non SAP Technology landscape.

  • Responsible to support Senior Service Manager for liaising with Business System Owners, Hardware vendors, Non SAP Streams and Product Vendors to ensure stakeholders across the value chain are made inclusive in Overall Service Delivery.

Required Skills and experience

  • 2-4 years' experience

  • Should possess brief knowledge of SAP as a product and how each SAP module complements each other along with Business Processes.

  • Understanding of SAP and Non SAP Technology Architecture which includes Application, Hardware and Middleware components is a differentiator.

  • Should be able to appreciate high level Business Process mapping onto SAP as a platform

  • Significant experience of working in a multi partner scenario and a cross- culture environment is a differentiator.

  • Understanding of business processes. Life sciences / pharmaceutical domain is a differentiator.

  • Understanding of Software Development Life cycle, Application Life cycle Management, Back up and Disaster Recovery processes.

  • Experience in a validated environment and aware of GXP and SOX requirements is a differentiator

  • Should be able to drive and deliver continuous improvements through Service Improvements and Productivity improvements.

  • Knowledge of Release Management, Incident Management and Problem Management processes.

  • Excellent communication and interpersonal skills.

  • Able to grasp and understand new technological trends / concepts

  • Willing to work in a globally distributed team

  • Willing to travel on assignments to Europe/USA/Malaysia as needed

  • Well versed in English and Spanish. Excellent spoken and written skills.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.