Alcatel-Lucent Tools Integration & Operations Manager in Mexico


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

  • Main purpose of the Role and Key Responsibilities: *

Manages all the NOC IT infrastructures, as well guarantee the proper maintenance of all NOC Tools and the home-made development Tools team. Is also responsible for all Customer and Global OSS Administration that is under NOC Project responsibility. Is also responsible for all the Voice solution used in NOC e.g. all the SETUP Maintenance to guarantee the correct functionalities of the NOC.

  • Main Responsibility Area *

Leads and manages all NOC IT, Tools, Voice and OSS Administration teams:

  • IT management - responsible to guarantee the proper NOC IT infrastructure , e.g. all the maintenance and configuration of the NOC IT solution is under this team responsibility

  • Tool Development Team responsible to transfer, develop and transform NOC non global tools that will support all the NOC Operations.

  • Voice Team responsible to guarantee the maintenance of the voice solution that is used by the NOC. Also is responsible to guarantee that the new NOC projects will have the proper setup in terms of applications/support.

  • OSS Administration management -responsibility to lead al the OSS Admin team and align the Customer OSS Landscape with the NOC Tools and OSS Landscape

Has individual responsibility for support all the Operations teams in finding new and more automated solutions to provide their delivery. Support new Tools development that could support all the projects from NOC and also keep the focus on the migration of another NOC homemade tools to NOC.

Support all the Migration team on the IT, Tools and OSS issues to guarantee a proper and smooth transition of the project to NOC environment.

  • Key Performance Measures: *

  • Customer Satisfaction related to Fault Management, Configuration Management, and Performance Management.

  • Operational Excellence KPIs.

  • Automation and efficiency of the communications within the groups and towards the Customer

  • Supporting Metrics: *

  • Operational Excellence KPIs

  • Key Interfaces: *

  • Head of NOC

  • FLM Manager

  • NI Manager

  • NPO Manager

  • Customer Interfaces

  • Open communication

  • Service and Customer oriented

  • Team working

  • Proven experience in network operations and project management of large networks


Education / Qualification:

  1. Degree in telecommunication or equivalent

Experience / Skills:

Proven experience in Managed Services. More than 5 years of experience in IT, Tools and OSS environment. Strong experience with similar functions in another NOC or on a Customer NOC. Ability to coach teams and future leaders required .


Key Skills

  1. Working across Boundaries -Supports and builds communities within Nokia. Operates across units, able to relate to individuals from different backgrounds and at varying organisational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.

  2. Leading for NOKIAUnderstands, supports and develops NOKIA people. Is available and visible in the NOKIA community. Leads others according to NOKIA values. Motivates others and encourages empowerment through inspiring colleagues.

  1. Influencing Others -Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.

  2. Planning & Organising -Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organisation. Manages time and projects, anticipating obstacles and formulating contingencies.

  3. Customer Focus

  4. Communication Skills in Spanish , English

  5. Process and procedures orientation

Key (Business) Competencies:

  1. Services Business Knowledge and Understanding

  2. Network Operations Management

  3. Project Management

  4. Communication Skills

  5. Service Excellence

Job: fNokia NW Operations & Maintenance

Primary Location: Americas-Mexico

Schedule: Full-time

Req ID: 17000009UH