Moet-Hennessey Store Manager - Interlomas in Mexico

Store Manager - Interlomas

  • Company: Fendi Mexico

  • Location: Mexico

  • Business group: Fashion & Leather Goods

  • Contract type: Permanent Job

  • Function: Retail

  • Experience required: Minimum 5 years

  • Reference No.: FEND00515

  • Date of publication: 2017.08.15


Main Objective

Reporting to the Country Manager, the Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. He/she Will also be responsible for achieving net sales objectives, building highly motivated teams, and developing Sales Associates.

Job Responsibilities

Business Development and Performance Management

  • Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones

  • Represent Fendi Americas as an Ambassador of the brand in the community and in the market place

  • Be aware of the luxury competition and local environment in order to be competitive and suggest business driving initiatives to upper management

  • Develop and deliver events and incentives to grow the business

  • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met

  • Make recommendations for store renovations, upgrades and expansion in order to increase sales and market share

  • Continuously motivate sales staff to meet assigned sales and performance based goals. Monitor performance against goals

  • Demonstrate sales leadership for staff by playing an active role on the selling floor and leading by example

    Client Management

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards

  • Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database

  • Foster relationship with Stylist and Personal Shoppers and improve community outreach

  • Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers

  • Improve Mystery Shop Results with action plans

Administrative and operations management

  • Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate store coverage

  • Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store

  • Review and submit sales and operational reports to management in adherence to company's KPIs and policies

  • Ensure appropriate assortment for the store

  • Maintain relationships with members of corporate office, regional office, mall office (if applicable), repair facility and other stores

  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements

  • Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and inventory management

Staff Management

  • Create a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings in order to coach and deliver timely feedback

  • Ensure all Top Store initiatives are rolled out, updated and understood by the team

  • Recruit store associates with specific qualifications and skills that meet company and specific market standards

  • Enforce company policies while adhering to proper procedure regarding disciplinary action

  • Proactively assess performance and growth potential of individual staff members in order to create a strong team benchmark and promote career paths

  • Ensure timely submission of accurate timesheets

  • Communicate corporate directives to staff

  • Bachelor's Degree or equivalent experience a plus

  • Fluency in English is a must

  • Minimum of 5 years luxury goods retail experience

  • Minimum of 2 years specialty management in a luxury goods environment

  • Ability to use POS system and its inventory management functions

  • Ability to work independently, as well as in collaboration with human resources

  • Ability to motivate sales teams

  • Organizational skills

  • Prior experience in visual merchandising is a plus

  • Strong computer skills (MS office preferred)