Alcatel-Lucent OSS Administration Manager in Mexico
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Main purpose of the Role and Key Responsibilities: *
OSS Administration provides management of OSS user accounts and the maintenance and upgrades of the OSS SW/HW and associated networks
Leads & Manages the OSS team
Ensures the OSS User/Access Management process
Ensures OSS Integrity
Ensures OSS Maintenance & Upgrades
Ensures OSS Architecture Support
Ensures correct access levels for Network Management Systems (NMS) users
Ensures Resolution of OSS Platform problems
Ensures availability & performance of OSS
Ensures maintenance of OSS servers, workstations and firewalls
Ensures availability of OSS SW backups
Supports development of the OSS architecture
Supports NO organization on user access matters
Key Performance Measures: *
Customer Satisfaction related to Fault Management, Configuration Management, and Performance Management.
Operational Excellence KPIs.
Automation and efficiency of the communications within the groups and towards the Customer
Supporting Metrics *
Operational Excellence KPIs
Key Interfaces: *
IT&Tools Team Leader
Fluent English written and spoken
Spanish written and spoken (not mandatory)
Education / Qualification:
Administrator level knowledge on Windows Servers
Administrator level knowledge on Linux Servers
Advanced TCP/IP knowledge
Red Hat Certified Engineer (RHCE) - Preferable
Microsoft Certified System Engineer (MCSE) Preferable
Microsoft Certified System Administrator (MCSA) Preferable
Cisco CCNA or Juniper certification Preferable
Experience / Skills:
System administrator Windows and/or Linux with 3 to 5 years experience
Key Skills *
Working across Boundaries -Supports and builds communities within Nokia. Operates across units, able to relate to individuals from different backgrounds and at varying organisational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.
Leading for NSNUnderstands, supports and develops Nokia people. Is available and visible in the Nokia community. Leads others according to Nokia values. Motivates others and encourages empowerment through inspiring colleagues.
Influencing Others -Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.
Planning & Organising -Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organisation. Manages time and projects, anticipating obstacles and formulating contingencies.
Communication Skills in English.
Process and procedures orientation
Key (Business) Competencies:
Services Business Knowledge and Understanding
Job: fNokia NW Operations & Maintenance
Primary Location: Americas-Mexico
Req ID: 17000009UI