Alcatel-Lucent OSS Administration Manager in Mexico


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

  • Main purpose of the Role and Key Responsibilities: *

OSS Administration provides management of OSS user accounts and the maintenance and upgrades of the OSS SW/HW and associated networks

  • Leads & Manages the OSS team

  • Ensures the OSS User/Access Management process

  • Ensures OSS Integrity

  • Ensures OSS Maintenance & Upgrades

  • Ensures OSS Architecture Support

  • Ensures correct access levels for Network Management Systems (NMS) users

  • Ensures Resolution of OSS Platform problems

  • Ensures availability & performance of OSS

  • Ensures maintenance of OSS servers, workstations and firewalls

  • Ensures availability of OSS SW backups

  • Supports development of the OSS architecture

  • Supports NO organization on user access matters

  • Key Performance Measures: *

  • Customer Satisfaction related to Fault Management, Configuration Management, and Performance Management.

  • Operational Excellence KPIs.

  • Automation and efficiency of the communications within the groups and towards the Customer

  • Supporting Metrics *

  • Operational Excellence KPIs

  • Key Interfaces: *

  • FM Manager

  • CM Manager

  • PM Manager

  • IT&Tools Team Leader

  • FLM Manager

  • NI Manager

  • NPO Manager

  • Team worker

  • Good communicator

  • Fluent English written and spoken

  • Spanish written and spoken (not mandatory)


Education / Qualification:

  • Administrator level knowledge on Windows Servers

  • Administrator level knowledge on Linux Servers

  • Advanced TCP/IP knowledge

  • Red Hat Certified Engineer (RHCE) - Preferable

  • Microsoft Certified System Engineer (MCSE) Preferable

  • Microsoft Certified System Administrator (MCSA) Preferable

  • Cisco CCNA or Juniper certification Preferable

Experience / Skills:

  • System administrator Windows and/or Linux with 3 to 5 years experience

  • Key Skills *

  1. Working across Boundaries -Supports and builds communities within Nokia. Operates across units, able to relate to individuals from different backgrounds and at varying organisational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.

  2. Leading for NSNUnderstands, supports and develops Nokia people. Is available and visible in the Nokia community. Leads others according to Nokia values. Motivates others and encourages empowerment through inspiring colleagues.

  3. Influencing Others -Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.

  4. Planning & Organising -Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organisation. Manages time and projects, anticipating obstacles and formulating contingencies.

  5. Customer Focus

  6. Communication Skills in English.

  7. Process and procedures orientation

Key (Business) Competencies:

  1. Services Business Knowledge and Understanding

  2. Project Management

  3. Communication Skills

  4. Service Excellence

Job: fNokia NW Operations & Maintenance

Primary Location: Americas-Mexico

Schedule: Full-time

Req ID: 17000009UI