Alcatel-Lucent NW Operations & SPM Manager in Mexico


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

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Located Principal Division City - Responsible for the Field Operations team, supporting scheduling with internal and external customer/suppliers, ensuring that personal have all tools and materials needed to work as well as special projects.

Field Operations carry out all non centralized activities, primarily Maintenance & Upgrades and includes functions: Telecom, e.g. Fixed & Mobile, and; non Telecom functions, e.g. Electro/Mechanical & Site:

  • Leadership, Management & Employee Motivation of Field Operations organization

  • Field services delivery model

  • Responsible for Division Field Team

  • Responsible for Field Operations escalations

  • Responsible for Field Operations Reporting

  • Responsible for physical acceptance of Network & Premises

  • Ensures Field Operations Tools capability needs

  • Ensures Field Operations processes and procedures are enforced, regularly reviewed and updated

  • Ensures Field Operations operational performance levels to SLA/OLA applicable

  • Supports 3rd Party SLA Management

  • Liaises with Field Operations subcontractors & 3rd parties

  • Liaison for escalated Field Operations matters

  • Undertake special assignments to resolve Network Operations issues

  • Supports Outage Reporting and takes management of follow-up actions

  • Key Performance Measures: *

  • Customer Satisfaction related to Fault Management,

  • Operational Excellence KPIs.

  • Supporting Metrics: *

  • Employee Engagement and staff retention

  • Operational Excellence KPIs

  • Key Interfaces: *

  • Customer Network Ops Manager

  • FLM Line Manager

  • PMO

  • NPO

  • NOC Service Platform

  • Engineering Service Platform

  • Network Implementation

  • 3rd parties

  • Budget

  • Processes & Quality

  • Services Sub-Region

  • Services Center of Competence (CoC) Managers and teams

  • Services Business functions, HR and F&C.

  • Leadership

  • Open communication

  • Service and Customer oriented

  • Team working


Education / Qualification:

  • Bachelors degree in Telecommunications or Electronics

  • 5 years experience from telecommunications: Operations, Projects

  • Experience from Operator business and network operations

  • Management and leadership experience

  • Experience / Skills: *

  • Network Operations Understanding

  • Field Operations Management

  • Proven experience in network operations and project management of large networks

  • Key Skills *

  1. Working across Boundaries -Supports and builds communities within Nokia. Operates across units, able to relate to individuals from different backgrounds and at varying organizational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.

  2. Leading for NokiaUnderstands, supports and develops Nokia people. Is available and visible in the Nokia community. Leads others according to Nokia values. Motivates others and encourages empowerment through inspiring colleagues.

  3. Influencing Others -Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.

  4. Planning & Organizing -Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organization. Manages time and projects, anticipating obstacles and formulating contingencies.

Key (Business) Competencies:

  1. Services Business Knowledge and Understanding

  2. Network Operations Management

  3. Cost Management

  4. Project Management

  5. Communication Skills

  6. Service Excellence

Job: fNokia NW Operations & Maintenance

Primary Location: Americas-Mexico

Schedule: Full-time

Req ID: 17000009UG