Alcatel-Lucent NOC - CORE Operations Leader in Mexico


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

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NOC Core Operations Leader focus in operate & troubleshoot Data & VoLTE Core Network

  • Provide 24/7 support for Core issues.

  • TT resolution according to customer KPI

  • Leaders technical teams to resolve complex Data & VoLTE Core Network

  • Preventive and corrective maintenance to Core NEs

  • Perform software upgrades to Core NEs

  • Support for Projects in Core NEs

  • Configuration, test and commissioning for new NEs

  • Second level Tier II for Data & VoLTE Core Networks

  • Key Performance Measures: *

  • Customer Satisfaction related to Data & VoLTE Core Network Fault Management

  • Operational Excellence KPIs

  • Supporting Metrics: *

  • Operational Excellence KPIs

  • Key Interfaces: *

  • Core Manager

  • HWS

  • PMO

  • NPO

  • NOC Service Platform

  • Engineering Service Platform

  • Network Implementation

  • 3rd parties

  • Open communication

  • Service and Customer oriented

  • Team working


  • Education / Qualification * :

  • Bachelors degree in Telecommunications or Electronics

  • 3 years experience from telecommunications: Operations, Projects

  • Experience from Operator business and network operations

  • Experience / Skills: *

  • Network Operations Understanding

  • Knowledge in Data Networks (EPC), IMS, VoLTE.

  • Key Skills *

    • Working across Boundaries - * Supports and builds communities within NOKIA. Operates across units, able to relate to individuals from different backgrounds and at varying organizational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.
    • Leading for NOKIA * Understands, supports and develops NOKIA people. Is available and visible in the NOKIA community. Leads others according to NOKIA values. Motivates others and encourages empower.
    • Influencing Others - * Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.
    • Planning & Organizing - * Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organization. Manages time and projects, anticipating obstacles and formulating contingencies.

  • Key (Business) Competencies: *

  1. Network Operations Management

  2. Project Management

  3. Communication Skills

  4. Service Excellence

Job: fNokia NW Operations & Maintenance

Primary Location: Americas-Mexico

Schedule: Full-time

Req ID: 17000009UK