Alcatel-Lucent NOC - CORE Operations Leader in Mexico
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
NOC Core Operations Leader focus in operate & troubleshoot Data & VoLTE Core Network
Provide 24/7 support for Core issues.
TT resolution according to customer KPI
Leaders technical teams to resolve complex Data & VoLTE Core Network
Preventive and corrective maintenance to Core NEs
Perform software upgrades to Core NEs
Support for Projects in Core NEs
Configuration, test and commissioning for new NEs
Second level Tier II for Data & VoLTE Core Networks
Key Performance Measures: *
Customer Satisfaction related to Data & VoLTE Core Network Fault Management
Operational Excellence KPIs
Supporting Metrics: *
Operational Excellence KPIs
Key Interfaces: *
NOC Service Platform
Engineering Service Platform
Service and Customer oriented
Education / Qualification * :
Bachelors degree in Telecommunications or Electronics
3 years experience from telecommunications: Operations, Projects
Experience from Operator business and network operations
Experience / Skills: *
Network Operations Understanding
Knowledge in Data Networks (EPC), IMS, VoLTE.
Key Skills *
- Working across Boundaries - * Supports and builds communities within NOKIA. Operates across units, able to relate to individuals from different backgrounds and at varying organizational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.
- Leading for NOKIA * Understands, supports and develops NOKIA people. Is available and visible in the NOKIA community. Leads others according to NOKIA values. Motivates others and encourages empower.
- Influencing Others - * Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.
- Planning & Organizing - * Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organization. Manages time and projects, anticipating obstacles and formulating contingencies.
Key (Business) Competencies: *
Network Operations Management
Job: fNokia NW Operations & Maintenance
Primary Location: Americas-Mexico
Req ID: 17000009UK