The Estee Lauder Companies MX.Education.Delivery.Field.Training Executive in Mexico
Brand: Aramis and Designer Fragrances
Ensure that the fragrance and skin knowledge, as well as makeup skills and service levels at POS is up to standard in order to deliver a great experience to the consumer, while promoting the DNA of each Brand for ADF, Origins, Smashbox and LabSeries teams.
This position defines the educational priorities and develops the plans to cascade Brand´s strategic priorities to achieve them, in terms of knowledge/ skills and customer service in every door and with every touch point within the Brand. Therefore, strategic planning and development of educational goals are required.
The Training Manager leads by example and supervises 1 in-store trainer though coaching, definition of KPI´s, organization of time allocation in order to achieve business objectives, service standards and selling skills.
The position is also in charge of creating a strong bond between sales and training to achieve growth in sales and the development of future top performers of the brand.
Train, supervise and maintain the cabine service program. Hold a yearly training session to reinforce the service standards in cabines as well as work in store with cabine experts to ensure appropriate service standards.
This role has direct impact in:
Customer experience = Service Level
Turnover of the POS
Skincare cabines for Lab Series
Decision making 30%-
Together with Marketing and Sales, establish goals and training priorities for each Brand.
Define the Education agenda. Resource allocation. Retrain products and categories that are showing decreases in sales.
Attend monthly staff meetings and focus on key behaviors of the brand.
Evaluate sales skills and product knowledge of BAs and take action to improve their skills.
Plan and coordinate uniform purchase and assignment and be champion of image standards for each brand.
Ensure the use and follow up of client registry.
Translate all education materials sent by the brand.
Problem solving 20% -
Ability to solve problems by being collaborative, creative and analytical
Ability to manage multiple tasks concurrently
Maximize economic and timing resources according to regional needs, the number of stores, and personnel.
Time management between one brand and another according to priorities and sales weight.
Tackle service level issues; lack of knowledge
Solve consumer´s complaints.
Track, analyze and improve Productivity per person, per door, and per region
Independence and responsibility 20%-
The annual agenda structure is determined by:
Major national trainings each semester: for Origins and ADF.
Additionally, there are Basic Trainings for the new hires and other local trainings based on special needs sales productivity, Launches and marketing insights.
Budget Responsibility 10%–
Budget will be assigned at the beginning of each FY.
Leads, coaches, guides and develops in store trainers reporting to this position
Be courageous by being accountable, proactive and innovative
Holds coaching sessions in store to ensure execution of new and past educational programs and new launches.
Design and Produce local trainings materials required for each brand.
Show care by listening carefully, seeking feedback and being community minded
Job: Education / Training
Primary Location: Latin America-Mexico
Job Type: Standard
Shift: 1st (Day) Shift
Travel: Yes, 10 % of the Time
Job Number: 174634