ATOS IT Services & Solutions, Inc. Job Details in Mexico
Job DetailsMicrosoft SCCM Senior Engineer
MX - San Nicolas, MX - Mexico Wide, Mexico
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MX - Mexico Wide
MX - San Nicolas
IT Desktop / Infrastructure
Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.
Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.
For more information, please see the Atos corporate web site: www.atos.net.
Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.
Senior MCD/SCCM Job Description
Provide support, implementation, and design services for Microsoft SCCM 2012 and Windows-based Client Operating systems. This role requires commercial customer facing level, subject matter expertise with SCCM and Managed Client Devices in a Microsoft Windows environment.
Should be able to coordinate requests, test and release of patches and software in a global environment. Responsibilities would include: managing requests for new patch deployments, software deployments through standard defined processes, development and implementation and improvement of those processes, coordinating and executing change control processes that apply to the deployment of patches and software deployments, communications to customer management and end-users as necessary, tracking and reporting on status and success of all deployments, identify and implement continuous improvement opportunities.
Candidate must be proficient and experienced in coordinating the execution of standard ITIL release management processes for patch management, software application deployment, and User Acceptance Testing and Large Scale deployment coordination via automated distribution tools (SCCM). Must be a Subject Matter Expert with System Center Configuration Manager (SCCM 2012). Knowledge of PowerShell and VB scripting is highly recommended. Knowledge of Microsoft MDT best practices is beneficial. Customer interaction and communication skills (written and verbal) are essential to this position. Ability to respond and interact with management stakeholders regarding escalation of customer inquiries. Strong SCCM infrastructure management knowledge\experience required and strong troubleshooting skills in a large global environment.
Key Focus and Objective for Role:
Lead steady state and continuous improvement efforts for SCCM and Windows Client Devices.
Serve as a top tier escalation point, provide guidance and direction for resolution of escalated issues
Liaise between customers and cross functional teams to ensure the timely and successful delivery of our solutions
Review and oversee major changes to the SCCM infrastructure
Create and maintain system documentation
Design, diagnose and administrate SCCM components and Windows Client Devices
Own and lead discussions in customer facing information technology solution implementations, upgrades, enhancement and conversions. Recommends solutions as appropriate
Responds daily to customer queries for information, instructions, updates and requests in a timely manner
Researches and develops work level instructions, process flows, and any required customer facing documentation
Produce and present reporting to customer and internal teams as scheduled or upon request
Makes recommendations to solutions team for automation and cost savings opportunities
Additional Job Requirements
Cleanup and Organization of Application Packages (This is the ‘what' of the distribution and can be anything from a software package to a command line), Collections (This is the ‘who' of the distribution and is where you specify who receives the update. Collections provide a way to manage users, computers, and other resources in your organization), and Advertisements (This is the ‘when' of the distribution and is how you specify when the update runs)
Implement Monthly Desktop Patch Management Process to ensure up-to-date and accurate patch management (Versions, Releases, Service packs)
Implement SCCM overall System Health and Reliability Processes
Standardize Software Distribution Processes (Understand which software distribution strategies are available and how to configure them, Create collections for software distribution targeting, Create software distribution packages to target computers, users or user groups)
Standardize OS Imaging and Deployment Processes
Create and Standardize reporting features for compliance and distribution
Create templates for OS Image creation, Site Integration – work effort and costing estimations, and standard documentation consistency
Continually provide architectural feedback to teams outside client engineering
Use SQL Reporting Services to provide enhanced reporting capabilities
Provide guidance and recommendations on SCCM Server Sizing. Review and resolve low space issues on Distribution Points.
Work closely with Client support teams to provide support and recommendations for new project requests
Strong presentation, communication, organization, multitasking, and time management skills required as needed for US based customers
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization including internal and customer facing senior leadership and executive level.
Excellent English written, verbal, and presentation skills
Ability to meet key deadlines, solid analytical, problem solving, and consultative skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
Demonstrate industry leading experience on identifying and implementing industry best practices.
Ability to work independently with minimal supervision and maintain customer satisfaction
Highly motivated and results oriented
Functional /Technical Competence:
Bachelor's Degree in Computer Science or a related technical discipline required
Microsoft based Certifications highly recommended
Minimum 10 years overall IT experience, with 5-10+ years of direct experience primary focused working with SMS/SCCM
Expert level PowerShell scripting skills required
Minimum 10 years’ experience representing a technology company, as their primary customer facing SME for Managed Client Devices
Minimum 10 years’ experience of engineering, developing, deploying, and maintaining business critical systems including hands on solution development and implementation experience
Minimum 10 years’ experience of working with a large enterprise distributed computing environment for multiple customers.
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