ATOS IT Services & Solutions, Inc. Job Details in Mexico

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Job DetailsStorage Operations Engineer

Reference no.





MX - Mexico Wide


MX - Apodaca

Position Type


Job Area

Service Delivery

Job Type

Full Time



Company Information

Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.

Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.

For more information, please see the Atos corporate web site:

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.

Job Description

As a Storage Administrator you will work in a variety of Unix and Windows environments performing provisioning, monitoring, troubleshooting storage and protocol connectivity issues, change management, performance tuning, etc. Work will be performed with a large enterprise customer with support personnel around the globe. This will include:• Handle Tier 2 & 3 support cases across multiple locations.

  • Troubleshoot software issues to resolution and perform root cause analysis.

  • Strong knowledge of various storage, and infrastructure applications.

  • Perform provisioning of storage across an enterprise network infrastructure.

  • Have experience in providing storage to both Physical and Virtual servers.

  • Create and implement Change Requests using standard Change Management processes.

  • Engage third party hardware and software vendors and drive issues until they are resolved.

  • Perform patch updates to applications and able to rollback problematic patches

  • Maintain a high level of uptime and availability for multiple storage systems across a complex network (maintain SLAs)

  • Participate in cross-team discussions and troubleshooting to drive issues to completion

  • Demonstrate leadership within group and communicate effectively with Colleagues


Job Requirements

We are looking for an experienced Storage Engineer with a passion for deploying and supporting large world-class enterprise-level environments. Must have recent experience:

  • 5+ years IT experience in large enterprise environments.

  • 5+ years’ experience with EMC storage systems as a Level 3 (File/Block)

  • 5+ years’ experience with NetApp storage systems as a level 3 (File/Block)

  • 5+ years’ experience managing certs within multiple domains

  • 5+ years supporting major enterprise applications (SQL, Exchange, SAP,Oracle, etc)

  • 3+ years’ experience with EMC ViPR SRM reporting software

  • 5+ years’ experience with NetApp Snap technology (Snapmirror, Snapvault, SnapDrive)

  • 5+ years’ experience of backup support in a large complex/multisite replication environment

  • 5+ years’ experience managing multiple storage protocols

  • 5+ years’ experience maintaining high availability systems and disaster recovery solutions

  • 5+ years’ experience performing capacity management and planning

  • 5+ years’ experience with multiple RAID types and storage virtualization (preferably hands-on)

  • 5+ years’ experience with Cisco and Brocade infrastructure switches and Fibre Channel management

  • Experienced in remote deployment of controller and disk firmware

  • Proficient with Windows O/S

  • Proficient in Microsoft Excel

  • Proficient with Microsoft Visio (technical diagrams)

  • Proficient with Unix O/S

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