ATOS IT Services & Solutions, Inc. Job Details in Mexico
Job DetailsHelp Desk Agent
MX - San Nicolas, MX - Mexico Wide, Mexico
- Apply for this job
MX - Mexico Wide
MX - San Nicolas
Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers a variety of services including: Business & Platform Solutions, Infrastructure & Data Management, Technology Transformation Services, BPO, Cloud and Big Data & Cyber Security. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Healthcare, Manufacturing, Media, Utilities, Public Sector, Technology, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.
Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.
For more information, please see the Atos corporate web site: www.atos.net.
Atos has an Affirmative Action Plan in place and is an
Equal Opportunity Employer: disability/veteran
May perform one or more of the following:
Troubleshoots via the phone, email, chat and/or web hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
Speaking and Writing English Level
Advanced Mid / High (ACTFL) Service Desk
Call Center Experience Required (Minimum 1 year)
Candidates must have clear and effective verbal & written communication skills
Customer Service Experience Required
Minimum 1 year (Service Desk, Call Center, IT Help Desk )
Technical Experience Desired, ITIL v3 Experience
Basic Office Package Knowledge Required
Mobile Device Knowledge
Tool and Applications Knowledge Desired:
Service Center (Peregrine)
Able to Multi-Task and Handle multiple incoming contacts
Apply for this job
Back to search results
© Atos SE 2017 all rights reserved.