ATOS IT Services & Solutions, Inc. Job Details in Mexico

Job DetailsSr Cisco Voice Engineer

MX - Apodaca, MX - Mexico Wide, Mexico

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MX - Mexico Wide


MX - Apodaca

Position Type


Job Area

IT Support

Job Type

Full Time



Company Information

Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.

Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.

For more information, please see the Atos corporate web site:

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.

Job Description

  • Effectively manages and administers all telephony systems in assigned locations

  • Provides inputs on design, planning and implementation of new projects.

  • Coordinates timely installations and troubleshooting efforts with vendors.

  • Provide day/day support on all Cisco telephony system administration.

  • Coordinates all telephony integration with Networking Departments

  • Performs adds, moves and changes in PBX’s and related telephony equipment

  • Keeps complete and accurate records/diagrams of Telecommunication infrastructures

  • Responsible for verification of implemented site security procedures for Telecommunications

  • Performs and keeps up to date on all IT Security requirements on PBX and related Telephony equipment

  • Particpates in on-call rotation as primary support engineer.

  • Able to perform patching on Cisco systems. Follows change management process and procedure.

Job Requirements

  • 6 - 8 years of hands on telephony experience, specifically with Cisco

  • Communication Manager, AVST CE voicemail administration and support as well as Media Gateway (MG) Troubleshooting. (nice to have)

  • Thorough knowledge of Cisco telephony systems. • Cisco Voice Certification desirable.

  • Hands-on working knowledge with VoIP, understanding of VoIP Protocols and QoS. SIP knowledge/Session Manager training helpful. Avaya Session Border Controller support very helpful

  • Good computer skills – Email, Word, Excel, Visio, etc.

  • Knowledge of WAN/LAN networks

  • Excellent communication skills both written and verbal with strengths in customer service

  • Able to organize responsbilities across multiple projects.

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