Citi IT Function Head in Mexico

  • Primary Location: Mexico,Distrito Federal,Álvaro Obregón

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17056562

Description

IT Function Head]

The IBCO has a complete vision of the business processes, provides its Business with guidelines, and advice to strengthen the control environment; supports the Business’s responsibility to understand and mitigate the risks associated to their business processes; helps the business to identify, understand, escalate issues and also assist it to execute the corrective action plans; addresses relevant Regulatory, Compliance and Control initiatives.

The IBCO also acts as the liaison or primary point of contact with the Office of Governance & Control (OGC), as well as the Second and Third Lines of Defenses.

The In Business Control Officer (IBCO) is the officer designated by the Business Head for strengthening the control environment across a given business. S/he should have front to back line of sight into all key aspects of the respective business, as well as providing control related reporting assistance in the resolution of outstanding issues, corrective action plans and any other control process which needs to be addressed.

The In Business Control Officer (IBCO) is the officer designated by the Business Head for strengthening the control environment across a given business. S/he should have front to back line of sight into all key aspects of the respective business, as well as providing control related reporting assistance in the resolution of outstanding issues, corrective action plans and any other control process which needs to be addressed.

The In Business Control Officer (IBCO) is appointed by the Technology Business Leader and the CBORC Technology Head with the approval of the GFB IBCO Head. He/She has dual accountability to the Consumer Technology Leader in Mexico and the Global CBORC Technology Head and matrix to GFB IBCO Head or IBCO Cluster Head, as applicable.

Process, risks and Control Management

  • Leads quarterly and annual Managers Control Assessment (MCA) self-assessments and completion of all control related assessments on behalf of the business.

  • Verifies that new or modified products are reviewed through the appropriate governance routines and processes and that these are launched with adequate controls, which can be monitored and reported.

  • Verifies that Key Operational Risks (KORs) defined at global and business segment /sub-segment are properly captured through MCA and Key Risk Indicators (KRI) reported as defined at global level. Assess if additional KORs-KRIs related to their specific product/business are required at local level. Assess all breaches and escalates to BRCC when significant breaches are materialized.

  • Provides support when requested by global, regional or local teams on Scenario Analysis (SA) process (defined at Business Segment Level) ensuring timely and accurate data submission. Performs SA trigger monitoring.

  • Ensures that controls are in place so Operational Risk Events are timely and accurately reported into Loss Capture System (LCS).

  • Build a picture of our risk profile in a manner which allows the technology leader to understand our existing risk landscape, where our areas of risk and control vulnerability exist and how to work with the Global Operations team to reduce and mitigate residual risk levels;

  • Build a strong relationship with the technology leader to be their key Senior Tech Risk partner/challenger;

  • In depth knowledge of Technology risk and control tools and techniques and an ability to coach and manage others in using them;

  • Ensure there is a strong escalation culture throughout Global Technology

Issue Management

  • Verifies that the Business follows the Grupo Financiero Citibanamex Issue Management Policy to analyse and document issues, and establish corrective action plans.

  • Verifies that self-identified issues and their corresponding Corrective Action Plans (CAPs) are registered in the iCAPs system as stated in the Grupo Financiero Citibanamex Issue Management Policy.

  • Provides Business Head with information on known issues.

Internal & External Review Management

  • Acts as the Business Coordinator point of contact on examinations during planning, fieldwork and closing.

  • Oversees that issues raised during examinations are registered in iCAPs.

Regulatory Compliance Management

  • Partners with Compliance, Legal and Business, for the analysis of applicable regulations and rules (new or modified) and incorporates them in the Regulatory Control Matrix (RCM) and the mapping into the MCA.

  • Assist his/her business with the implementation of regulatory initiatives.

Policy Compliance Management

  • Partners with Business and Policy Owners (Global, Regional & Local as applicable) for the analysis of their policies (new or modified); verifies that these Policies are mapped into the MCA.

  • Assists his/her business´s key policy initiatives implementation as defined by the GFB IBCO Head and Local Policy Owner (e.g. Records Management, Business Continuity, Regulatory Change Management, Third Party Management, Data Management, etc).

  • Acts as the Business focal point of contact on annual compliance assessments (e.g CARA, EWABCRA, EWARA, EWORA)

Qualifications

The successful candidate require critical thinking, decision making skills and management abilities that grant a challenging atmosphere with high exposure to all franchise level.

The role involves close interaction with the Technology Leadership team, OGC IBCO Head, OGC Functional Peers, CBORC O&T Organization, Senior Business Leaders, Senior In-Business Control Officers, and 1rst / 2 nd / 3 rd Lines of defense stakeholders.

Knowledge/Experience:

  • Post-Graduate or Master Degree desirable with at least 8+ years of experience in successfully managing control strategic programs or programs of equivalent complexity with successful risk management frameworks

  • Proficiency understanding the IT sector – needs to ask the right questions and have enough Tech knowledge to assess responses

  • Knowledgeable about risk systems infrastructure including key processes, coverage and data flows in order to identify risk effectively.

  • Financial services industry experience required

  • Relevant compliance, risk and control knowledge require

Skills:

  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management

  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

  • Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management

  • Strategic and goal-oriented thinker

  • Strong interpersonal skills – including teamwork and organisational skills

  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills

  • Strong attention to detail and ability to multi-task

  • Thought leadership and intellectual curiosity to innovate and drive change in the control environment to fully align to Global Consumer Technology Strategy.

Qualifications:

Post-Graduate or Master Degree

Fluent in English and Spanish

Competencies:

  • Ability to foster co-operative and collaborative working

  • Strong communication abilities to serve as liaison between different groups within the Organization

  • Experience working with direct and indirect reports or teams

  • Provide both verbal and written communications regarding training programs status, risks and issues to escalate to stakeholders and senior management

  • Identify and monitor critical dependencies between training programs and recommend appropriate action

  • Proactively mitigate, manage and escalate issues

  • Orchestrate and drive the successful & timely completion of programs to achieve business goals