Citi IT Business Unit Sr. Analyst in Mexico

  • Primary Location: Mexico

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17055919

Description

IT Business Unit Sr. Analyst

Manage and maintain production management activities (all related to incidents and problems business applications solution) functions, providing expertise in the Line Of Businesses’ services (clients) and ensures Production Support teams meet or exceed performance and availability Service Level Agreements., supporting Production Service Management activities in Service Improvement Plans and root cause remediation activities of services and their operating environments to ensure a consistent, quality technology service delivery experience.

Manage escalations functions facilitating the shift left of Level 3 (Domain experts people) activities to Production Management (Level 2 and Level 2 activities to Level 1) to drive up resolution rates and reduce major outages impact.

Keep Applications Knowledge Base updated ensuring that all updates are completed and validated. to reduce outages resolution time.

Formulate and define scope and objectives for complex application enhancements and problem resolution through in-depth analysis and evaluation of applicable processes, systems and industry standards.

Define in a timely manner when an outage must be escalated to Level 3 level team to minimize customer impacts.

Responsible for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the apps support area; influences resource planning

Interaction point between Level 3 (Domain expert and developers) and Level 1 teams .

Primary interaction point for the Demand and Release team.

Qualifications

Escolaridad Ingeniería en Sistemas o carreras Afin

Experiencia de 2 a 5 años

Ingles intermedio deseable alto

Conocimiento en Aplicaciones Digitales de Production management

Competencias:

Negociación

Liderazgo

Administración del Trabajo

Inteligencia Emocional

Trabajo en equipo (equipos globales)

Horario de 9 a 19 Hrs.

Ubicación: Barranca del Muerto No. 24 Col. Guadalupe Inn

No tendrá personal a su cargo

Manager: Subdirector