Citi Infrastructure Tech Analyst in Mexico

  • Primary Location: Mexico

  • Other Location: Asia Pacific, Europe, Middle East, and Africa, Latin America; Canada

  • Education: Other

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17039286


Infrastructure Tech Analyst

Job Purpose:

This position is in charge of the Storage and Backups infrastructure, with scope for Mexico. The person in this job must:

·Ensure that the infrastructure works correctly and guarantee that there is always storage capacity available for applications and information, through planning and implementing new equipment for the NAS and SAN area.

·Manage and monitor the storage delivery process, fulfilling the guidelines of the standard system stablished by the corresponding tools (ServiceNow and Aperture), ensuring its correct completion.

·Give Level 3 support to the backup infrastructure, by implementing, configuring, updating and maintaining in optimal conditions the hardware and software of the devices: physical libraries, storage and servers (following CATE’s standards).


CTI Mexico is responsible to provide first in class infrastructure services and support for Mexico Business Lines and approximate of 50,000 CTI Customers (Including GCB, ICG and Enterprise O&T).

CTI Mexico Core Infrastructure Shared Services is in charge of three main areas: Cloud, Storage and Backups.

In particular, for storage and backups space, includes the following:

·Storage space administration (SAN & NAS)

·Hardware management (SAN, NAS & SAN fabric)

·Incident administration and remediation

· Management, support, maintenance, performance & tuning for backups tools (AVAMAR and Netbackup) and infrastructure (Data Domain and IBM Library).

·Processing of new business requests for backups

·Change implementation

·Coordinates the integration of New Technologies for Backups infrastructure under the provisions of CATE and global backups team

·Old infrastructure decommissioning


1.Implement software and hardware updates in the devices that are part of the backup infrastructure, looking to remain at the leading edge in the technology field, in accordance to what CITI establishes.

2.Responsible of ensuring that every technological component (servers, libraries, storage & software) is configured and working correctly, for the appropriate stabilization and execution of the daily generated backups.

3.Occasionally coordinate, manage and look for support with different areas to install and configure the new backup hardware, which will improve the daily operation.

4.Participate in attending infrastructure failures remediation

5.Collaborate in the implementation of backup policies in the different CITI domains, to keep information stored in the NAS (Network Attached Storage)

6.Monitor and solve problems in the storage devices based on tickets

7.Manage and provide NetBackup’s licenses, for updates in the CITI backup servers.

8.Ensure the availability and correct performance of the SAN/NAS storage infrastructure (Storage Area Network, Network Attached Storage), through an adequate equipment management and storage available percentage monitor.

9.Manage and monitor the current SAN/NAS Storage devices (Storage Area Network, Network Attached Storage).

10.Architecture consolidation and improvement in the SAN/NAS area through the upgrade & update of the existent devices as well as in the planning and implementation of new infrastructure (new storage equipment) for future projects.

11.Planning and implementation of new storage equipment installation in the SAN & NAS areas.

12.Management and monitoring of the storage delivery process, fulfilling the guidelines of the standard system stablished by the corresponding tools (ServiceNow and Aperture), ensuring its correct completion.


·Enhance team work (with own and cross functional teams) and problem solving skills through taking control in case of failure and integrating the necessary areas to clarify it

·Understand the CITI’s standards and needs, making configurations based on them.

·Improve the ability of finding ways to adapt in a dynamic environment for the solution of issues

·Enhance management skills, by resources administration and planning.

·Understand technologies and platforms from a network and storage perspective, as well as acquire knowledge of new ones.


·Configuration of NetBackup with: Aix, Linux, Solaris, Hpux or Windows.

·Administration of Backup AVAMAR libraries (Data Domain, IBM, StorageTek)

·Knowledge of TI processes, like: events, incidents, problems, changes, etc. is desired.

·Comprehension of the processes and tools of Citigroup Information Technologies, such as: Aperture, ServiceNow, CDBI and CSI, would represent a plus, but is not mandatory

·Experience in software, hardware, voice and data different technologies.

·Experience in project management

·Experience in architecture evaluation, processes and standards with a strategic perspective.

·Knowledgeable about current Network and Storage infrastructure technologies

·Knowledge in the technology and platforms related to the Storage area.


·Ethical behavior

·Good communication skills.

·Competent in project management (can manage to tight deadlines) and administration

·Manage risk

·Problem-solving skills and analytical approach

·Highly motivated

·Team work

·Proactive, able to use own initiative

·Remain calm and objective in a high-pressure environment

·Commitment to quality, attention to detail and customer service.

·Leadership skills



·B.S./B.A. degree level on Electronics and Communications, IT, computing or similar is desirable

·+2 years of experience on Netbackup is a plus

·+2 years of experience on Avamar is a plus

·+2 years of experience on backup infrastructure (physical libraries, Data Domain, AVAMAR, etc)

·+2 years of experience on OS is a plus

·2 years of experience in SAN & NAS equipment management is a plus

·Advanced/Intermediate level of english needed (written and spoken)

·BMC suite products knowledge for Capacity planning including: BMC TrueSight, BMC BCO will be highly appreciated


·Capable to work with cross functional teams

·Must be able to communicate clearly while working either individually or as a team player

·Able to manage multiple priorities

  • Mustbe someone who ensures that projects and tasks are fully completed withthe necessary updates to documentation

  • Mustbe someone who knows how to treat clients and fulfil their needs.