Citi Head of Fraud Process Integration in Mexico

  • Primary Location: Mexico

  • Other Location: Latin America

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17065309

Description

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The Head of Fraud Process Integration is responsible for assuring that all Fraud core processes are in compliance with Global Citi standards, for customer experience when dealing with potential or confirmed fraud events, leading Technology Projects and Operational Anti Fraud Program, liaison with third party strategic partners, Fraud Vendors Program Management, link with HHRR, and for Fraud Department expenses and budget.

Specific responsibilities include:

  • Provide strategic direction and leadership in identifying and improving fraud processes, systems, and operations; (research/design/delivery)delivering automation and reduction in manual processes.

  • To assure that fraud processes are fully integrated, articulated, and measured to guarantee the effectiveness and efficiency at the time that comply with Citi standards

  • Responsible for technological and operational implementations coordinating the development and execution on Anti Fraud plans and initiatives.

  • Leadership of the Fraud Customer Experience and Quality Assurance programs identifying processes improvement opportunities (design, implementation, execution) and coordinating correspondent changes.

  • Responsible for Budget & expenses, negotiate to the Cost Committee accurate Business Cases with a precise cost benefit, link with Human Resources, coordinate training and the Global Management Workshops.

  • Liaison with third party strategic partners as MasterCard, Visa, Switch; CRS and Sourcing area for Contracts with Vendors / Outsources approvals, also responsible for Operations Policy (Entitlement, EUC´s, COB, MCA).

  • Vendor and operational management, ensuring optimal use of fraud technologies from both a systems and operations perspective.

  • Escalate significant Fraud Risks issues related operational and technology risks.

  • Maintain outstanding knowledge of the products and services to recognize Fraud and Service opportunities and leverage aspects of overall fraud standards Qualifications

  • 5+ year experience, preferably senior level in fraud management, operations, and control teams

  • Desirable knowledge on fraud systems, experience in project management and complex system implementations; technical abilities to be conversant with internal and external IT business partners.

  • Banking operations knowledge (Retail services, Credit and Debit operations, Digital Channels, Consumer and Small Business Credit).

  • Strong communication/influencing skills

  • Demonstrated organization and team leadership skills

  • Excellent analytical, problem solving and critical thinking

  • Execution oriented with strong attention to detail

  • Excellent oral and written communication skills Spanish and English required

  • Presentation delivery experience. Ability to present to senior levels of management and to facilitate discussions at the senior stakeholder level

  • Ability to lead strategic planning sessions challenging the status quo where appropriate and drive decision making process

  • Corporate work ethics – Integrity being paramount importance.

  • Bachelor degree; Graduate degree in administrative field is preferred.

Qualifications

.

The Head of Fraud Process Integration is responsible for assuring that all Fraud core processes are in compliance with Global Citi standards, for customer experience when dealing with potential or confirmed fraud events, leading Technology Projects and Operational Anti Fraud Program, liaison with third party strategic partners, Fraud Vendors Program Management, link with HHRR, and for Fraud Department expenses and budget.

Specific responsibilities include:

  • Provide strategic direction and leadership in identifying and improving fraud processes, systems, and operations; (research/design/delivery)delivering automation and reduction in manual processes.

  • To assure that fraud processes are fully integrated, articulated, and measured to guarantee the effectiveness and efficiency at the time that comply with Citi standards

  • Responsible for technological and operational implementations coordinating the development and execution on Anti Fraud plans and initiatives.

  • Leadership of the Fraud Customer Experience and Quality Assurance programs identifying processes improvement opportunities (design, implementation, execution) and coordinating correspondent changes.

  • Responsible for Budget & expenses, negotiate to the Cost Committee accurate Business Cases with a precise cost benefit, link with Human Resources, coordinate training and the Global Management Workshops.

  • Liaison with third party strategic partners as MasterCard, Visa, Switch; CRS and Sourcing area for Contracts with Vendors / Outsources approvals, also responsible for Operations Policy (Entitlement, EUC´s, COB, MCA).

  • Vendor and operational management, ensuring optimal use of fraud technologies from both a systems and operations perspective.

  • Escalate significant Fraud Risks issues related operational and technology risks.

  • Maintain outstanding knowledge of the products and services to recognize Fraud and Service opportunities and leverage aspects of overall fraud standards Qualifications

  • 5+ year experience, preferably senior level in fraud management, operations, and control teams

  • Desirable knowledge on fraud systems, experience in project management and complex system implementations; technical abilities to be conversant with internal and external IT business partners.

  • Banking operations knowledge (Retail services, Credit and Debit operations, Digital Channels, Consumer and Small Business Credit).

  • Strong communication/influencing skills

  • Demonstrated organization and team leadership skills

  • Excellent analytical, problem solving and critical thinking

  • Execution oriented with strong attention to detail

  • Excellent oral and written communication skills Spanish and English required

  • Presentation delivery experience. Ability to present to senior levels of management and to facilitate discussions at the senior stakeholder level

  • Ability to lead strategic planning sessions challenging the status quo where appropriate and drive decision making process

  • Corporate work ethics – Integrity being paramount importance.

  • Bachelor degree; Graduate degree in administrative field is preferred.