Citi Facilities Manager Sr. in Mexico
Primary Location: Mexico,Distrito Federal
Education: Bachelor's Degree
Job Function: Logistics
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17040307
Facilities Manager Sr.
Citi Realty Services
Delivering exceptional customer service, by creating a culture where all team members both Citi and vendor partners within the region adopt an ethos to enhance the customer experience.
Disseminating and ensuring implementation of best practice and service innovation initiatives coming from regional vendors and service innovation meetings across the region.
Constant liaison with vendor and CRS regional/ cluster and country partners to ensure that service delivery and requirements remain aligned.
Reviewing and validating performance measurement and reporting (including KPI reporting, as part of the MOR) from vendor organisations to help ensure consistent service delivery across geographies.
Reviewing data reported via the vendor, analysing the information, how that impacts the customer and ‘how’ resolution can be found ‘quick wins’ 80/20 rule applies, creating a culture where the vendor proactively responds to their information with initiatives that will ‘be pleasing’ to the customer.
Utilising benchmarking data to compare normalised cost and productivity metrics with the objective of moving to consistent cost and productivity outputs across countries with the objective of cost and service optimisation sharing best practice.
Ensuring that the reactive maintenance facility including customer Service Desk and emergency response is aligned to regional objectives in terms of clusterisation and appropriate use of new technologies.
Ensuring compliance with Citigroup’s CRS Operating policies and procedures, Health and Environmental standards and with all related local regulations. Employing continuous improvement techniques to work toward minimising/eliminating health, safety and environmental risks to staff, clients and contractors as well as to premises and assets.
Monitoring compliance with statutory national, regional and local authority regulations in connection with the FM discipline. Verifying records and reports are maintained as required.
Monitoring other compliance requirements relating to the FM function including but not limited to Risk and Control Self Assessment, Records Retention and Information Security, Third Party Management, Seismic Risk, Sustainability.
Ensuring all changes in service delivery and volume are covered by change control and verify veracity of change request before submission to governance committee. It may be necessary to support changes through the governance process
Optimising and coordinating small moves (number to be defined locally) and building infrastructure replacement /upgrade projects within NAM
Ensure timely reporting and updates to Citigroup Insurance Risk Management (CIRM) on all matters relating to building insurance.
Upon request liaising with Building owners, Managing Agents and tenants (if any) on all aspects of Facilities Management Activities but especially to lease obligations and building resilience.
Liaising with and supporting, where applicable, other CRS functions to ensure effective project delivery.
Providing ad hoc reports to CRS local and regional management.
Experience in a customer facing environment (as an example hotel, cruise liner, restaurant, retail)
Knowledge of regulations and building control authorities policies/procedures as they relate to the geography under management.
Experience of vendor management and best practices across multiple geographies/ locations.
Comprehensive knowledge in building systems
Good working knowledge of practical Health and Safety within the built environment.
Experience in an International Corporate environment, including building/property management and maintenance management.
(Internal) Sound knowledge of Citigroup businesses and agencies.
Experience in managing people and working in a matrix organization.
Excellent vendor management within a partnering environment
Excellent communication skills
Strong influential skills at all levels
Fluency in English 80%
Experience in using Microsoft Office software in a business problem solving context
University degree in Administrative or Engineering career, at least 4-5 years experience in building operations and management
Strong analytical skills. Experience in financial management and budget control
Process Review and implementation
Ability to recognise ‘great service’
A ‘self’ motivator
Experience in a customer facing environment, able to demonstrate recognition of achievements through enhancements in service to the ‘customer/consumer’
Recognized qualification in Facilities Management or Electrical or Mechanical Engineering.
Membership of a Facilities Management professional body IFMA or equivalent.
Excellent communications, both written and verbal with an emphasis on the ability to relate to staff, peers and senior management in a relaxed, professional manner
Verbal and written communication skills
Planning and organisation
Time Management and prioritisation
Negotiation and influencing
Empathy and ability to deal with the customer at all levels within a corporate organization