Oracle Cloud User Assistance Developer in Mexico

Cloud User Assistance Developer

Preferred Qualifications

As a Principal User Assistance Developer , you are responsible for developing content on existing and new Identity Cloud Services and other IDM enterprise products. You are expected to have, or quickly attain, subject matter expertise on various Oracle Identity Management products. You will translate your product/solution knowledge into effective UA assets (training material, tutorials, videos, etc) that will enable customers/partners / employees to quickly and effectively deploy/use oracle products and technologies.

You will be interacting with several Lines of Business (LoBs) such as Product Development, Product Management, QA, Consulting, and IT Support personnel. You may work either individually or with multiple team members on your projects with an opportunity to lead some projects. This position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision.

Proven ability to develop new material and organize it logically is absolutely critical . Previous experience developing user assistance for enterprise Cloud applications is highly desirable. Technical expertise in Oracle Identity Management or competitive Identity products is highly desirable.

The successful candidate will also get an opportunity to work closely with product development teams to provide a variety of user assistance types. They will design and write conceptual, reference, and task-oriented information. In addition to contextual help, they may also work on videos, tutorials, and user assistance embedded within the UI. The role involves researching new product features and new technology in a fast-paced development environment. Flexibility, good spirits, and a strong Cloud and Identity Management and REST background are essential.

Candidates must be comfortable with adjusting work hours as necessary to accommodate a global team.

Candidates must submit writing samples that demonstrate:

  • Excellent writing skills, including the ability to research, design, and write new user assistance in a variety of formats, as well as to maintain and improve existing material.

  • Ability to write in a more relaxed, conversational style, such as that used in popular social media products.

  • Ability to write user assistance with a strong task orientation.

  • Ability to visualize and relate product functionality to real-world scenarios and produce code samples and content accordingly

Detailed Description and Job Requirements

Develops courseware to support new and existing products, often though not exclusively in conjunction with Product Division.

Coordinate and evaluate development contributions from other courseware development team members. Develop certification questions for use in the Oracle Certified Professional (OCP) exams. Solicit and incorporate feedback from reviews and training events. Deliver training at train-the-trainer and pilot events.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Bachelor

  • s Degree in Computer Science or Instructional Design. Four years adult education experience (as teacher or curriculum developer). Seven years technical or professional experience using Oracle products or related software. Strong SQL and PL/SQL knowledge and experience. Knowledge of XML, Java, and J2EE technologies. Experience with Oracle9i Database administration. Knowledge of Oracle9i Application server.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Training

Location: Canada

Other Locations: India, United States, Mexico, Brazil

Job Type: Regular Employee Hire

Organization: Oracle