Citi Apps Support Sr. Analyst in Mexico

  • Primary Location: Mexico

  • Other Location: Asia Pacific, Europe, Middle East, and Africa, Latin America; Canada

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17041587


Apps Support Sr. Analyst

Coordinating technology projects for Fraud Prevention Direction. By engaging all required teams and making sure that projects portfolios has all required resources –human, financial and material- in order to be successful. All Fraud Prevention projects’ goals are to install or strengthen the whole bank skills and capacity to detect, prevent and repair all fraudulent activities.

Supporting & maintaining local systems, third-party software and main point of contact for Global applications in charge of Fraud Prevention Functionality. Our model is to have one executive as SPOC for our users and because of that we will be in charge of informing our user of production incidents and their resolution and making sure that they are updated and using valid technology. This is true for local systems supported by resources from the domain but also for global solutions supported by GPD.

Attend COB and EOVs activities as application owner.

Acquiring and providing computing equipment required by Fraud Prevention team. Managing technology budget, engaging with Procurement and CTI teams. In order to make sure Fraud Prevention has computing tools they require in order to perform their tasks but also making sure they use valid and supported tools.


Apps Support Sr. Analyst / Ondot

Bachelors degree in Systems Engineering or equivalent

Specialization Fraud Technology

Experience from 3 a 5 years

English 80%


Fraud Prevention

CitiBanamex Technology process; Infrastructure and Architecture

NextGen Services


Gemfire caching servers

Ondot app: App FI Server / App IS Agent



Business issues resolution


Focus on results

Decision making

Learning Skills

Negotiation and conflict resolution

Service attitude

Work under pressure

Ability to manage cross-functional teams and multi-disciplinary Projects

Analytical Thinking

Communication skill

from 9 to 19 hrs

Location Barranca del Muerto No. 24 Col. Guadalupe Inn

the manager is Subdirector