Hewlett Packard Enterprise Company Sales processing analyst - Intermediate in Tlaquepaque, Mexico
Sales processing analyst - Intermediate
"Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future – one big idea at a time. You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential? "
eCPQ Americas SO Organization, is responsible for addressing the operational needs of the sales force and HPE's business groups through sales productivity initiatives, sales reporting, order management support. The eCPQ Americas SO Organization delivers to our customers, sales teams and internal partners industry leading practices for 'Customer to Cash' including:
Technical configuration & quotation generation
Customer order management & revenue attainment
Provides services to customers by performing a variety of tasks, including accurate, efficient, and timely processing of configuration and quotation requests.
Coordinates and implements the tasks relative to process revenue opportunities created by the sales force and provide task substitution to create more available selling time for the sales force.
Manages relationships with customers, internal partners, and team members.
Manage customer quotes to ensure all requirements for quote generation are handled to meet customer needs.
Ensure that all interactions and transactions meet Center of Expertise (COE) process and audit guidelines, including proper discount authorization, consistent terms and conditions, and thorough documentation.
Take ownership to define customer needs and exercise sound judgment to implement solutions.
Manage change in a constructive and positive manner.
Maintain proficiency and currency on all applicable tools, products and service updates.
Essential Duties and Responsibilities:
Configuration and Quote Specialist applies knowledge of HPE tools and resources to ensure customer satisfaction and accelerate information request fulfillment.
Receive requests to configure and quote customer opportunities via workflow tool.
Create system/solution configuration in configuration tool according to requested specifications.
Ensure configuration validity by checking technical aspects via configuration tool.
Create a legal, formalized quotation with approved pricing.
Process quotes according to departmental process and audit guidelines.
All quotes and quote documentation should be filed according to documented policy and record retention guidelines.
Support any Back Office (order processing) with quotation refreshes/corrections.
Education and Experience
First level university degree or equivalent experience.
0-2 years of related experience (e.g. supply chain, customer services, procurement, financial management)
Knowledge and Skills
Mastery in English both speaking and written.
Basic communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
Basic understanding of moderately complex internal operational issues.
Developed problem-solving and analytical skills.
Demonstrated teamwork and collaboration skills.
Maintain a positive work environment emphasizing trust, high ethics, and customer satisfaction.
Ability to structure and apply developed organizational skills to manage daily operational issues.
Technical environment experience working with software applications, hardware, network and infrastructure solutions.
What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise
Technology innovation that fosters business transformation.
We Are In the Acceleration Business
We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
Standards of business conduct (SBC):
The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.
Read more about how we win the right way.
Equal Opportunity Employer (EEO):
Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law
Equal Employment Opportunity is the Law - Supplement
Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail firstname.lastname@example.org.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.