Hewlett Packard Enterprise Company IT Operations/Support Engineer in Tlaquepaque, Mexico

Title: IT Operations/Support Engineer Location: Mexico-Jalisco-Tlaquepaque Job Number: 1588484

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

At HPE, you’ll build the future—one big idea at a time. Ready to unleash your professional potential? You’ll use your experience and scientific knowledge to develop, modify, design, and test products, software, systems, and processes. And you’ll help drive our growth as a technology leader. If solving the world’s biggest challenges sounds like the right career path for you, read on.

Enterprise Services Information Technology Outsourcing (ITO) has a comprehensive Infrastructure Services portfolio that produces better business outcomes for our clients by reducing costs, enabling growth and managing risk. HPE ES ITO combines years of innovative technology and research with a broad portfolio and global reach to deliver superior value to our clients.

For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE as a partner they can trust to deliver mission-critical services and value to their enterprise.

Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using fundamental understanding of Information Technology (IT) Business process or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks. Qualifications: Education and Experience Required:

Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience of 2 to 4 years of related experience or a Master’s degree and up to two years of experience.

Knowledge and Skills Required:

Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Or Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance) . Basic skills in scripting and / or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.

What do we offer? Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities. Job: Information Technology