Hewlett Packard Enterprise Company IT Operations/Support Analyst Lead ( Design/Planning/Implementation lead) in Tlaquepaque, Mexico

Title: IT Operations/Support Analyst Lead ( Design/Planning/Implementation lead) Location: Mexico-Jalisco-Tlaquepaque Other Locations: India-Karnataka-Bangalore Job Number: 1585327

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HPE, you’ll build the future—one big idea at a time. Ready to unleash your professional potential? You’ll use your experience and scientific knowledge to develop, modify, design, and test products, software, systems, and processes. And you’ll help drive our growth as a technology leader. If solving the world’s biggest challenges sounds like the right career path for you, read on. HPIT is looking for a qualified and motivated Senior IT Change supervisor Engineer to join IT Transition Services team, which is part of IT Infrastructure and Operations organization.   IT Transition Services main goal is to make sure Applications moved to production or out of production are successful and accomplish business expectations in regards to functionality, reliability, performance, timeline, etc.   Selected individual will be part of a global multicultural team, and will work closely with Development, Operations and related IT teams during Application service lifecycle to make sure Application service meet the expectation of the business as documented in the service strategy and service design stages of the lifecycle.     Key Responsibilities: Participate in planning and managing service changes efficiently and effectively and also work on reduction of the Major incident and Incidents Manage risks relating to new, changed or retired services Successfully deploy service releases into supported environments Set correct expectations on the performance and use of new or changed services Ensure that service changes create the expected business value Provide good-quality knowledge and information about services and service assets.   Other responsibilities are: Review and verify implementation plan Ensure readiness of resources as part of the release schedule Monitor changes during the execution (backout, cancellation, Major Incident trigger) Perform Actual release (MTP) implementation tasks Engage on Post-implementation Reviews Qualifications: Education and Experience Required: Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 6 years related experience or a Master’s degree and a minimum of 4 years of experience. Knowledge and Skills Required: Advanced verbal, written communication skills Strong problem solving, priority setting and collaboration skills Possess creative ability, consulting skills, leadership qualities, credibility and self confidence Good organizational and analytical skills Ability to translate business needs into technical requirements and solutions Demonstrated ability to work with geographically dispersed teams Demonstrates fundamental understanding of information management systems and infrastructure Captures, implements, adapts and improves project strategies and processes to achieve project outcomes Exhibits a high level of initiative and integrity Demonstrated influencing skills, high level of technical and team leadership skills Experience with Information Technology Infrastructure Library (ITIL) preferred (Capacity, Problem, Change processes) Service Administration within HPUX, Windows, and Linux systems. Preferences: Experience in scripting and / or programming language Experience working with multiple operating systems (Windows, Unix, Linux, ZOS, JCL) Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, database, end user and server / web related applications) Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance, others) Experience with implementation and problem analysis of infrastructure and business application environments Collaborate closely with other team members to ensure the cost-effective execution of responsibilities, alignment with goals and compliance with quality standards The IT industry is changing. Simplicity, agility, and higher levels of value-to-cost are integral to the success of businesses around the globe. HPE's internal IT team recognizes this and is at the forefront of the new style of IT. Supporting our global workforce with technology and infrastructure solutions, our internal IT team is a showcase for HPE Technologies. Working for HPE IT places you at the cutting edge of Cloud, Big Data, Security, Mobility and Data Center transformation. Job: Information Technology