Hewlett Packard Enterprise Company Inside Channel Sales and Support - Expert in Tlaquepaque, Mexico

Inside Channel Sales and Support - Expert

Job Description:

This role is expected to provide Inside Sales coverage for all Channel Partners. The Inside Channel Sales & Support Representative is expected to work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. They provide expertise to Partners on sales processes, product and programs and may participate in cross-functional initiatives. Able to solution-sell across multiple product categories and consult with partner/customer to create a joint comprehensive plan for strategic deployment. They are expected to exercise significant independent judgment within specific defined policies and practices to determine best method for accomplishing work and achieving objectives.

Management level definitions

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.


Demonstrates consultative sales techniques and has an advanced level/technical understanding of products, programs and high end solutions. Leverages proper resources across multiple organizations to support sales processes.

Large group presentation skills (20+). Proven mentor/leadership skills, takes lead in driving special projects.

Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.

Plans and leads business analyses and provides recommendations to sales teams and business units.

Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.

Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.

Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.

Consults and advises on operational matters of high complexity to internal clients up to the Director level.

Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

Classification GuidanceThe sections below help differentiate between levels to enable consistency.

Education and Experience

First-level university degree or equivalent experience; advanced university degree preferred. Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management. Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts. Project management experience preferred.

Knowledge and Skills

Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required. Excellent Leadership, negotiation and influence skills. In-depth understanding of core company businesses and the revenue cycle. Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint. Strong project management, problem solving, and analytical skills. Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements. Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level. Solid financial and business acumen. Proven ability to identify and implement customer-specific process improvements.


Contributes to business- or function-wide solutions that impact multiple business units and/or countries. Typically partners with internal clients up to the Director level. Strong impact on team performance by actively sharing knowledge, proposing ideas and contributing to team development.


Sales Operations

Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement


Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.