Hewlett Packard Enterprise Company Desktop Aplication Managment in Tlaquepaque, Mexico
Title: Desktop Aplication Managment Location: Mexico-Jalisco-Tlaquepaque Job Number: 1592065
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
Enterprise Services Information Technology Outsourcing (ITO) has a comprehensive Infrastructure Services portfolio that produces better business outcomes for our clients by reducing costs, enabling growth and managing risk. HPE ES ITO combines years of innovative technology and research with a broad portfolio and global reach to deliver superior value to our clients.
For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE as a partner they can trust to deliver mission-critical services and value to their enterprise.
This will be a highly technical position to support multiple accounts. The candidate will be responsible for the administration end to end Device Applications across platforms for Multinational Companies.
Day to day include but are not limited to
Analyze customer requirements to provide timely and effective solutions. Follow detailed change management and incident management processes Investigate and resolve high priority incident tickets Manage inventory and service orders through internal processes and applications
Knowledge of SCCM Management and Packaging Experience in Managing Window Server Update Services Database management and reporting skills including SQL, Oracle and Microsoft PowerBi Excellent troubleshooting skills Self-learner, self-starter and multitasking skills with minimal supervision. Initiative for creating procedure documents, user guides, and internal operational guidelines. Strong verbal and written communication skills Excellent customer service and soft skills Proven experience working across cultures and technical teams Qualifications: Education and Experience Required:
Typically a technical Bachelor’s degree or equivalent experience and a minimum of 6 years related experience or a Master’s degree and a minimum of 4 years of experience.
The candidate must have up to date knowledge of the following technologies to be supported.
Associate Degree or Major University Degree in Communications, Computer Science, or Data Management ITIL Background is preferred Radia Application Management Systems Basic Project Management Skills Microsoft application skills (Word, PowerPoint, Visio intermediate and Excel Expert level)
What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities. Job: Information Technology