Ericsson ICT Program Director/Manager - Mexico in Tecnoparque, Mexico

The CSI Program Director shall be able to work both in Pre-sales and Delivery stages of customer engagement, being responsible for the overall solution, cost estimation and delivery/implementation strategy.

Despite of that, CSI Program Director shall be able for building a strong customer relationship, driving up sales opportunities, coaching the program team, and support the asset and organizational setup.

Responsibilities & Tasks

  • Program/Project Management & Execution for ICT BSS/OSS Transformation projects

  • Define and execute the delivery/implementation strategies, handle local/near shore delivery/resources, assure delivery quality

  • Manage stakeholders on different levels, including C-Level on IT and business areas

  • Drive knowledge transfer across the organization

Position Qualifications

  • Program/Project Management for ICT projects and pre-sales

  • 10-15 years in the ICT Industry

  • Proven track record, working as a supplier towards major telecom operators

  • Experience with Complex Transformation Programs, involving not only technical modernization but Business Process transformation/Change Management.

  • Experience with Fullstack Solutions, including Billing, Charging, Provisioning, CRM and Order Management

  • Proven E2E architecture experience with complex solutions.

  • Proven experience presales, scoping and execution.

  • Proven experience with 3PP Suppliers acquisitions and management experience.

  • Spanish language.

Behavioral Competences:

  • Entrepreneurial & Commercial Thinking

  • Persuading & Influencing

  • Value Creation

  • Relating & Networking

  • Delivering Results & Meeting Customer Expectations

  • Planning & Organizing

  • Leading & Supervising

  • Creating and Innovating

  • Formulating strategies & Concepts

  • Presenting & Communicating Information

  • Adapting & Responding to Change

*LI-GP1

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || IT