Honeywell Customer Service Assistant in San Luis Potosi, Mexico

Customer Service Assistant

Deliver business value through Right and Fast partnership

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Help Honeywell be the customer's top choice by delivering excellent customer care.

Build up your business acumen while learning to address customer needs.

Be part of the team that is solving complex problems for the customer.

40 Order Processing

15 Processing Returns

10 Estimated arrival time

15 Credits

20 Customer calls

YOU MUST HAVE

•High School Diploma, or equivalent.

•English Fluent

WE VALUE

•French Fluent

•Customer service experience

•An ability to learn quickly

•An attention to detail

•A bias for action

•An ability to work in a team

•SAP experience

•Basic math skills

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • 1st Shift
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req115636
  • Category: Customer/Product Support
  • Location: San Luis Potosi, SLP 78260 MEX

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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