Honeywell Customer Service Assistant in San Luis Potosi, Mexico
Customer Service Assistant
Deliver business value through Right and Fast partnership
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Help Honeywell be the customer's top choice by delivering excellent customer care.
Build up your business acumen while learning to address customer needs.
Be part of the team that is solving complex problems for the customer.
40 Order Processing
15 Processing Returns
10 Estimated arrival time
20 Customer calls
YOU MUST HAVE
•High School Diploma, or equivalent.
•Customer service experience
•An ability to learn quickly
•An attention to detail
•A bias for action
•An ability to work in a team
•Basic math skills
Nonexempt How Honeywell is Connecting the World
- 1st Shift
- Continued Professional Development
- Job ID: req115636
- Category: Customer/Product Support
- Location: San Luis Potosi, SLP 78260 MEX
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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