Honeywell Associate Cust Serv in San Luis Potosi, Mexico

• Processes incoming orders accurately and efficiently • Issue Return Notifications by email for product coming back for repair, warranty and credit • Create credit and debit memos as needed to update customer accounts • Developing and maintaining positive customer experiences by ensuring that customers are completely satisfied with overall service from quotation through delivery. • Achieves and maintains rapport with customers and works to give them the best possible service. • Uses SAP to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders • Maintains good relationships with other departments to enhance the customer experience. • Continually expanding knowledge base on current and new products and operations. • Participates in a culture of continues improvement; HOS/Teams/Lean/Standard Work • Use CRM tool to manage and document customer data and documentation • Follow standard work and policies to ensure a continues high/efficient level of customer service

Basic Qualifications: • High school diploma/GED • 2 years related customer service experience

Preferred Qualifications: • Associates degree • Excellent communication skills including both verbal and written • Self motivated and have the ability to work with minimal supervision • Proven analytical, problem-solving, and negotiation skills • Self-starter able to work independently or within a team environment to achieve business goals and objectives

Job: *Customer/Product Support

Title: Associate Cust Serv

Location: MEX-SLP-San Luis Potosi

Requisition ID: 00336784