Eaton Corporation Accounts Payable Customer Service in Queretaro, Mexico
This role is in Supplier Process (Accounts Payable) in a fast paced, high volume Mexico shared services environment . The position is responsible for providing outstanding customer service for Accounts Payable processes within strict timeframes. The customer base includes supporting X locations, over 3500 users and over 35,000 suppliers. Must have the ability to troubleshoot procure-to-pay issues and communicate solutions.
Communicates effectively and promptly with suppliers, customers and all levels of management through phone or email.
Provides customer service within contracted service level agreement of 24 hours.
Performs entry of customer requests into customer service tracking system.
Analyzes invoice problems, determines root cause and recommends solutions.
Coordinates problem resolutions between the operations and suppliers.
Prepares metric analysis and reporting.
Addresses escalated customer issues and leads activities to resolve customer concerns.
Participates in continuous improvements and project work to drive functional excellence.
Completes payment process special handling requests.
Supports and instructs on the use of e-commerce tools and processes.
Supports acquisitions, divestitures and reorganizations.
Trains internal customers on accounts payable processes and procedures.
Develops and documents new processes and improvements.
Bachelor’s Degree in Accounting, Finance or related field from an accredited institution.
Strong PC skills (Excel, PowerPoint, Access, Word) required.
Customer service orientation.
Strong analytical and problem solving skills.
Attention to detail and a high level of accuracy.
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No