Eaton Corporation Account Coordinator in Queretaro, Mexico
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with
Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.
Fulfill order management related activities for distributors
Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as
well as team service level agreement)
Identify and implement process improvements
Maintain daily usage of the Customer 360 tool
Change notice management
Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and
division wide performance expectations
Ability to handle high-pressure, fast-paced environment requiring diligence to detail
Proven analytical and critical thinking skills
Degree from an accredited institution required
Minimum customer interaction experience (1 year)
Ability to speak, write, and read English
Knowledge of CRM software and SAP
Strong knowledge of Microsoft Office (word, excel, email, internet)
Strong written and verbal communication skills
Knowledge of Vista, VOTW and Mentor software.
Candidate must have excellent time management, organization, communication and computer skills
Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
Ability to prioritize multiple tasks
Strong professional presence
Occasional travel to plants and customer sites required.
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No