Johnson Controls Process Owner Talent Acquisition in Nuevo León, Mexico

_Main tasks/ responsibilities include, but are not limited to:_

· Overseas the following TA processes and services:

ü New hires ü Internal movements ü Pre-employment verifications ü Interview schedule ü Mexico employment contract ü Candidate reimbursement ü I-9 form completion process ü Referral program payments
  • Ensures that all the documentation, presentations, WI and related materials are updated and available for consultation.
  • Collaborates with the Quality team and Supervisor to establish and execute training programs based on specific needs and certifies TA Analysts meet the technical knowledge requirements.
  • Ensures quality controls are properly documented and executed by TA Analysts, sharing findings with Supervisor when necessary.
  • Performs regular process audits to maintain quality control inside established parameters.
  • Working in close collaboration with TA Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and TA Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.
  • Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
  • Proactively engages other teams to achieve process End-to-End perspective for making decisions and developing best practices.
  • Maintains a positive working relationship within the team and with external customers.
  • Drives continuous improvement activities that will increase quality and service delivery efficiency.
  • Participates in the Service Intake Model to analyze the addition of new services to the EHRO Service Portfolio and provide expert opinion on the matter.
  • Generates and implements process and service evolution proposals and projects according to changing business needs.
  • Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.
  • Serves as main point of contact for Internal / External audit requests and follow-up.


· Bachelor’s Degree in HR, Finance, Business or related field required.

· At least 3 years of working experience in Shared Service Centers or HR Operations.**

· Desirable working experience with SOX audit requirements on the Human Resources domain.**

· Ability to lead and motivate others without formal authority.**

· High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.**

· Excellent oral and written communication skills and interpersonal skills.**

· Ability to work in multiple projects successfully and simultaneously.

· Ability to understand and develop successfully partnerships with customers and peers.**

· High Analytical and Problem-Solving skills.**

· Detail oriented.**

· High Customer Service orientation.**

· High Performance Measurement orientation.**

· High Continuous Improvement orientation**

_Professional knowledge:_

· Experience on core HR operations processes.

· Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamicspreferable).

· Experience in Microsoft Office suite applications.


4 years experience

Job: *Human Resources

Organization: *Corporate

Title: Process Owner Talent Acquisition

Location: MX-Nuevo León-San Pedro Garza Garcia

Requisition ID: EB00063302164