Johnson Controls HR Shared Service Supervisor in Nuevo León, Mexico

The HR Shared Service Supervisor main tasks/ responsibilities include, but are not limited to:

  • Provides guidance and expertise to Tier 1 to support employees, HRBPs or managers in the region.
  • Manages a Tier 2 team that provides support services to HR and Managers across the region (US, MX and CAN)
  • Overseas the following HR core processes o Position Management o Employee Data Changes o Move Worker o Corp-mail, Tuition. o WD Testing o Audit WFA core transactions. o Resolution of complex transactions or cross functional transactions.
  • Maintains quality control inside established parameters.
  • Keeps metrics controlled processes according to Case Management Framework.
  • Responsible for building HR Service Center team performance and group commitments to goals and objectives and measures results to improve transactional efficiencies.
  • Ensures there is a positive internal and external working relationship within the team and with external customers by frequently communicating and soliciting feedback with both parties and by measuring customer satisfaction.
  • Ensures that service level agreements are met and develops process improvement activities to meet the goals.
  • Drives continuous improvement activities that will increase quality and service delivery effectiveness with input and guidance from the Quality, Knowledge and Training Manager.
  • Desirable LATAM Operations Experience

*Requirements *

  • Bachelors Degree in HR, Finance, Business or related field required
  • 5 years of managerial experience within HR Service Center preferred.
  • High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English.
  • Excellent management skills and ability to organize and plan effectively.
  • Excellent oral and written communication skills and interpersonal skills.
  • Ability to lead and motivate others.
  • Ability to manage multiple project plans successfully and simultaneously.
  • Ability to simplify complex HR processes and demonstrates value add to the business by improving metrics such as cost, productivity or quality.


Job: *Human Resources

Organization: *Corporate

Title: HR Shared Service Supervisor

Location: MX-Nuevo León-San Pedro Garza Garcia

Requisition ID: WD30033723333