Philips Lighting Product Support Representative in Monterrey, Mexico

Your responsibilities

  • Internal and external technical support of products related to features, installation, ratings and performance. Provide an appropriate response to all technical inquires.

  • Review of technical information for product literature and website as requested. Review instruction, specification and brochure technical data for all new releases. Review existing literature as needed.

  • Provide technical training for customer service and sales personnel as needed.

  • Maintenance of accurate records of performance and report weekly.

  • Support initiation of New Item Setup as requested.

  • Improves customer experience and satisfaction through handling of customers via telephone, Internet, e-mail and instant messaging (chat).

  • Answers incoming calls (inbound) from customers to answer enquiries and questions, handles complaints, troubleshoot s problems, provides information and to gathers sales leads.

  • Interacts by phone (outbound) with customers to make appointments, collects information, conducts follow-up or solicits orders for goods or services (lead generation)


Advance your career in an environment that supports work-life balance, well-being and continuous learning. Making an impact through meaningful innovation starts here. Apply today!

Visit our careers website at to learn more about Philips Lighting or introduce yourself on our Talent Community at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

Company Description :

Philips Lighting is the global leader in lighting products, systems and services. Our understanding of how lighting positively affects people coupled with our deep technological know-how enable us to deliver digital lighting innovations that unlock new business value, deliver rich user experiences and help to improve lives. Serving professional and consumer markets, we sell more energy efficient LED lighting than any other company. We lead the industry in connected lighting systems and services, leveraging the Internet of Things to take light beyond illumination and transform homes, buildings and urban spaces. For more information, visit us online at .