GE Order to Cash Analyst in Monterrey, Mexico

Job Number



GE Global Operations

Business Segment

Global Operations Latin America

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

Order to Cash Analyst

Career Level




Function Segment


Location(s) Where Opening Is Available Mexico



Postal Code


Relocation Assistance


Role Summary/Purpose

In your role as an Order to Cash Collections Specialist you will be responsible for activities related to GE business portfolios. You will manage Collection and Account Resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.

Essential Responsibilities

Analyze aging reports and initiate calls to customers with past due balances to arrange for


Initiate collection calls to major account customers, research and resolve past due/billing issues on

accounts that have resulted in delinquent payment

Resolve customer complaints and research account discrepancies; analyze receivables data for


Forecast cash collections, evaluating and escalating issues to appropriate contacts

Perform accounting reconciliations, reduce account aging, and establish clear and concise

communications; participate in presentations of account receivables information

Maintain call logs and expected payment dates

Evaluate if credit or debits need to be issued and rationalize payment plans with customers.

Daily interaction with customers, including follow-up when expected payment has not been


Assist in resolving billing issues

Prepare metric and KPI analysis and explanations behind portfolio performance variations


Bachelor's degree in Accounting Finance or Business Administration with 3 to 4+ years of

Collections, Cash and/or Customer Service experience

Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Outlook

Knowledge of Quality tools and methodology

Fluent in English (at least 80% proficiency), Portuguese is a plus

Proven ERP (SAP or Oracle) proficiency

Desired Characteristics

3+ years of Collections experience

Factoring and Trade Finance experience is a plus

Receivables and credit management experience

Risk management experience and financial background

Problem-solving ability

Account management and planning experience preferred, ability to gain senior client buy-in

Proven experience with LEAN, Six Sigma methodologies

Ability to work independently

Ability to work under pressure in a fast paced environment

Demonstrated effective organization skills and attention to detail

Strong analytical skills Organization and time management skills

Strong interpersonal and team building skills

Strong verbal and written communication skills

Strategic thinking

Results Oriented

Strong orientation towards process improvement

Ability to build and maintain effective customer/client relationships

Ability to manage through multiple systems and competing priorities

Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues