Lenovo NA eCommerce Order Management Specialist in Monterrey, Mexico

  • The NA eComm Order Management Specialist is a highly impactful position which requires excellent verbal and written communication and organizational skills. This is a highly strategic and facilitative role that requires a combination of focus and flexibility as well as a willingness to play an active, operational and communicative role. Responsibilities:

  • Facilitate and manage the Order Management End of Life (EOL) and transition process which includes but is not limited to:

  • Working hand in hand with the OM EOL/Transitions customer support lead to identify, prioritize, communicate and manage all products that are EOL or transitioned.

  • Help drive consistency, clarity and improvement to customer experience as it relates to transition options that are offered to a customer when their pn is no longer available.

  • Demonstrate the ability to work on a wide range of tasks and strategic initiatives in support of customer experience initiatives.

  • Manage the process of tracking and communicating to each impacted customer

  • Support the OM team in MX and in Morrisville with projects and business initiatives in support of customer experience * Bachelor's degree preferred

  • Fluency in English

  • 2+ years work experience

  • Excellent organizational skills and project/time management abilities

  • Strong process orientation and mindset

  • Ability to work with limited direction and think outside the box

  • Leadership skills with ability to inspire others to achieve a common objective

  • Excellent communications skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

  • Keen business judgement with deep understanding of business operations

  • Entrepreneurial mindset with ability to identify value in an unstructured situation

  • The highest level of integrity and an unwavering sense of what is best for the business

  • Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization

  • Ability to give and receive constructive criticism

Job ID #: 56660

Position Title: NA eCommerce Order Management Specialist

Location: MEX-Monterrey

Functional Area: Administrative

Facility: Manufacturing Plant

Relocation Provided: No

Education Required: Bachelors Degree

Experience Required: 1 - 3 Years

Travel Percent: 0