GE Invoice to Cash - US Collector in Monterrey, Mexico

Job Number

2786003

Business

GE Global Operations

Business Segment

Global Operations Latin America

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

Invoice to Cash - US Collector

Career Level

Experienced

Function

Finance

Function Segment

Controllership

Location(s) Where Opening Is Available Mexico

City

Monterrey

Postal Code

66215

Relocation Assistance

No

Role Summary/Purpose

In your role as an Invoice to Cash Collector you will be responsible for activities related to GE business portfolios. You will manage Preventive Collection, provide early stage provide customer service and initiate cases involving customer complaints. You will furthermore support Account Receivable operations providing and receiving information from customers regarding billing, collection and cash application.

Essential Responsibilities

  • Analyze aging reports and initiate calls to customers

  • Understand customer complaints, Initiate research cases to resolve billing, commercial and customer service issues on accounts, preventing delinquent payment

  • Maintain call logs and expected payment dates

  • Daily interaction with customers, including follow-up on non-due invoices

Qualifications/Requirements

  • High school diploma or candidate to Bachelor’s degree

  • 1-year experience in Collections and/or Customer Service related areas

  • Fluency in English

Desired Characteristics

  • Ability to work independently

  • Ability to work under pressure in a fast paced environment

  • Demonstrated effective organization skills and attention to detail

  • Strong interpersonal and team building skills

  • Strong communication skills

  • Results Oriented

  • Ability to build and maintain effective customer/client relationships