Eaton Corporation Customer Service Supervisor in Monterrey, Mexico

This position will provide the status on all the expedited orders to Customer Services at PTC, Mexico and Canada and coordinate the expedites with all the Mty plant to meet the shipping dates requested by the customer..

  • Inform on daily bases the current statement on expedites to Customer Service

  • Follow the commit and new sales opportunities with buyer supervisor and buyer planners.

  • Leads the customer furnish material arrival

  • Manage all escalate expedite from Mty on daily bases

  • Change spike demand to MTO orders using A item report

  • Help to release the customer service blocks on the orders

  • Follow up the customer service Survey

  • Leads the Commit orders performance on daily basses


  • Sap Knowledge

  • Customer service and planning experience 5 years

  • Ability to work with functions outside of Mty on PTC , Canada and Mexico

  • Engineering Bachelor

  • Effective communication skills at all levels of the organization

  • Fully bilingual (Spanish/English)

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www.

Job: Supply Chain / Logistics

Region: Latin America

Organization: EPG LD Lighting Division

Job Level: Team Leader/Supervisor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time