Conduent Customer Care Associate IV in Monterrey, Mexico
Customer Care Associate IV
- customers inquiries with speed and efficiency.
- The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.
- Senior level job with extensive work experience
- Has developed expertise in a variety of work processes through job-related training
- Works autonomously within established procedures and practices
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
Job Customer Care
Primary Location MX-Nuevo Leon-Monterrey
Organization Public Sector
Unposting Date Ongoing
Req ID: 17013859