Conduent Customer Care Associate IV in Monterrey, Mexico

Customer Care Associate IV

Description

Purpose:

- customers inquiries with speed and efficiency.

- The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.

Scope:

General:

- Senior level job with extensive work experience

- Has developed expertise in a variety of work processes through job-related training

- Works autonomously within established procedures and practices

Primary Responsibilities:

- Responds to telephone inquiries and complaints using standard scripts and procedures

- Gathers information, researches/resolves inquiries and logs customer calls

- Communicates appropriate options for resolution in a timely manner

- Informs customers about services available and assesses customer needs

Job Customer Care

Primary Location MX-Nuevo Leon-Monterrey

Organization Public Sector

Unposting Date Ongoing

Req ID: 17013859