Lenovo AR Specialist in Monterrey, Mexico

Responsible for performing a range of customer fulfillment duties including collection activity that will enhance Lenovo’s cash flow, Day Sales Outstanding, productivity and customer satisfaction. This includes monitoring customer transactions to ensure timely customer payments, collections review, research and dispute management. Must be able to communicate complex information to customer, sales team, senior management and cross functional organizations with limited management direction Duties also include:

  • Review of billing, collection program and disputes

  • Identify and determine discrepancies with billing to engage sales team, staff focal, cross function teams, team leader for resolution.

  • Accurately forecast the accounts receivables attainment for Cash, Total Delinquency, Over 90 and Aged Receivables.

  • Responsible for escalations on customer sat situations

  • Comply with business control processes to be audit compliant

  • Accurate documentation of all customer interactions and follow up Bachelor’s Degree with work experience in an office environment

  • Excellent verbal and written communication skills

  • Good systems skills: proficient in Microsoft Office programs, especially Excel

  • Excellent customer service skills

  • Proven ability to successfully negotiate disputes with customers

  • Excellent organizational skills, attention to detail and follow up

  • Good English skills

Job ID #: 55081

Position Title: AR Specialist

Location: MEX-Monterrey

Functional Area: Administrative

Facility: Manufacturing Plant

Relocation Provided: No

Education Required: Bachelors Degree

Experience Required: 1 - 3 Years

Travel Percent: 0