CommScope, Inc. Representative, Customer Service in Mexico, Mexico

COMMSCOPE, Líder Global en Soluciones de Infraestructura para las Redes de Comunicación.

Somos una compañía en la que habilitamos la comunicación por medio de un constante enfoque en la innovación creando la infraestructura que conecta a las personas y a la tecnología, contando además con la experiencia esencial y soluciones empresariales para llegar al éxito.

Debido a nuestro continuo crecimiento estamos buscando personas calificadas e interesadas en ser parte de nuestro equipo de trabajo.

Position exclusive for D.F., Mexico City and Metropolitan Area

General Summary

Resolves customer inquiries (both pre- and post-sale) and provides subsequent follow-up correspondence on assigned account(s). Supports Sales team by developing and maintaining positive customer relationships on assigned account(s). Handles customer inquiries via phone, email, web, and chat and answers general questions regarding company products and services, including quotations. Answers progressively complex questions, and assists others on the team. Internal collaboration points to resolve customer inquiries include sales, finance, technical support, operations and logistics.

Manages the flow of assigned customer’s orders from entry through shipping/billing. Proactively controls the flow of information to an account regarding orders, shipment tracking, returned goods, etc. Provides first-level technical support. Uses internal databases to answer customer questions and writes internal/external non-technical documentation. Documents customer concerns and forwards issues for quality and returns. Provides input to customer reporting and needed system updates.

Competences:

Understanding the Business - Customer Focus

Making Complex Decisions - Decision Quality

Taking Initiative-Action Oriented

Focusing on Performance -Ensures Accountability & Drives Results

Building Collaborative Relationships

Influencing People-Communicates Effectively

Being Authentic-Instills Trust

Being Flexible & Adaptable-Nimble Learning, Being Resilient

Es la política de las soluciones de COMMSCOPE proporcionar posibilidades de empleo iguales a todos los individuos basados en mérito, calificaciones y capacidades. La empresa no discrimina en posibilidades de empleo o prácticas en base de la raza, del color, de la religión, del sexo, del origen nacional, de la inhabilidad de la edad, o de ningunas otras características según lo protegido por la ley.