Schneider Electric Quality Manager in Mexico, Mexico

Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Schneider Electric has an opportunity for the role of Customer Satisfaction & Quality Manager in our Polanco, Mexico location.

Join Schneider Electric and power your career! Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

At Schneider Electric we want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. Diversity is who we are, how we work and how we grow.

The Customer Satisfaction and Business Transformation Organization spans North America supporting several business units. Our mission is to drive the quality of our customers’ experience in all segments we serve. Within our organization, we drive process excellence through Customer Advocacy, Customer Care, and Operational Quality. We support the development and growth of our employees through various defined career paths and training curriculums. We promote a culture of learning, continuous improvement and recognition.

Responsibilities

  • Customer Satisfaction & Quality Project Manager / Country
  • Manages the Process/Continuous improvement within their unit to supportCustomer Satisfaction and Quality.
  • Manages cross functional teams, implements operational technique and performs activities aimed both at monitoring a process and at eliminating causes of dissatisfaction.
  • Management of KPIs improvement action plans and follow-up techniques

Requirements

  • Black Belt Certification with at least 3 years of experience
  • Advance English
  • At least 3 years of experience implementing improvement processes
  • Agile mentality
  • High lean thinking
  • Excellent Communications Skills
  • Advanced English
  • Strong expertise in problem solving techniques and root cause determination

Care. Connect. Challenge. Commit.

Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let’s make the most of your energy.

Primary Location: Mexico-Distrito Federal-Mexico

Schedule: Full-time

Unposting Date: Ongoing

Req ID: 0034B7