JDA Customer Executive in Mexico City (Virtual), Mexico

Customer Executive

Tracking Code


Job Description

About JDA Software Group, Inc.

JDA Software is the leading supply chain provider powering today’s digital transformation. We help companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty. More than 4,000 global customers use our unmatched end-to-end solutions portfolio to unify and shorten their supply chains, increase speed of execution and profitably deliver to their customers. Our world-class client roster includes 73 of the top 100 retailers, 71 of the top 100 consumer goods companies, and 13 of the top 16 3PLs. Running JDA, you canplan to deliver. www.jda.com


TheCustomer Executive (account executive/manager)will develop and manage our manufacturing/retail sales efforts in Mexico. The Customer Executive position presents an incredible opportunity to bolster and lead a highly talented team of sales professionals working collaboratively to further penetrate the expanding markets we serve. The right candidate will be a forward-thinking sales professional with solid ERP License and Services experience capable of bringing innovation to our organization.


  • Build a business plan which demonstrates steps/activities, revenue components required to meet and exceed assigned revenue and customer satisfaction objectives within territory or portfolio of assigned accounts.

  • Form, build, lead, and be a member of a successful account sales team which drives JDA revenue, customer growth and customer satisfaction

  • Develop, foster and sustain strong relationships as a trusted advisor to assigned customers while maintaining high levels of customer satisfaction and loyalty while maximizing JDA revenue and JDA interests.

  • Plan and conduct goal orientated customer meetings which maximizes positive deal or conflict resolution progress.

  • Position and sell the full value of JDA's product and services portfolio which maximizes revenue, customer growth and customer satisfaction by leveraging a team selling model, a proactive, preemptive and consultative customer engagement model, and an established sales process.

  • Proactively research and analyze available customer situational information (10-K, Earnings Calls, Social Media, Customer Articles, etc.) to build and position a preemptive value proposition to a customer BEFORE they identify their own need.

  • Plan and conduct efficient and meaningful customer discovery sessions to gain valuable insight into your prospect's business and vision, and clarity about how your products and services can help them achieve their goals.

  • Construct and deliver customer presentations which are concise, compelling and valuable in the eyes of the prospect or the customer.

  • Follow established Pre-Sales Processes for Software and Services

  • Properly manage opportunities and forecast within Salesforce.com.

  • Appropriately and effectively negotiate with a prospect/customer during a sales cycle balancing deal transaction acceleration and giving the least amount of concessions.

  • Follow established business practices processes for Services in order to draft, have approved and legally negotiate (Terms and Conditions) the contracts with our customers.

  • Follow established delivery handoff procedure as applicable for Support, Cloud, Consulting and Education in order to ensure customers efficiently, transparently and fluidly transition from Sales to Delivery.


  • Experience and success in selling high value, long lead time enterprise solutions software ($500K and above and 6-12 months in duration for individual transactions).

  • Experience and success selling Consulting, Cloud and Education services ($200K and above).

  • Proven sales quota attainment track record ($2M annual quota achievement and above).

  • Proven new business development skills.

  • Outstanding presentation, facilitation, communication and negotiation skills.

  • Outstanding customer-focused Account Management skills.

  • Demonstrated sales track record with Tier 1 and Tier 2 manufacturing/retail customers (8-10 years’ experience and above) is preferred.

  • Knowledge and understanding of manufacturing/retail industry pain points and related cost-drivers is preferred.

  • Understanding of broad competitive solution footprints for the Supply Chain information systems marketplace is preferred.

  • Demonstrated relationships with Supply Chain Industry system integrators.

  • Must speak both English and Spanish

  • Must be able to travel 60-80%

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find outhere.

Let’s Socialize

Join the conversation online by connecting and following us on Twitter @JDASoftware @JDACareers and Facebook (http://bit.ly/9s2DVE), and LinkedIn (http://bit.ly/2rV4Kue) Also, check out JDA's blog - Supply Chain Nation - the platform for supply chain trends and innovations athttp://blog.jda.com.


Job Location

Mexico City (Virtual), , Mexico

Position Type