IBM System Services Representative in MEXICO CITY, Mexico

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.The employee prioritizes tasks and chooses the best method.Skills:Environment:Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.Communication/Negotiation:Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.Problem Solving:Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.Recommends improvements to established procedures.Contribution/Leadership:Responsible for a variety of interrelated processes within well established procedures.Responsible to set work schedules individually or as a team member.Process is monitored as required.Provides technical guidance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.

Experiencia +2 aƱosSkills:Environment:Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.Communication/Negotiation:Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.Problem Solving:Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.Recommends improvements to established procedures.Contribution/Leadership:Responsible for a variety of interrelated processes within well established procedures.Responsible to set work schedules individually or as a team member.Process is monitored as required.Provides technical guidance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.

Domestic Non-Delivery